Quote:
Originally Posted by grawk  how were they weird? headroom's easily among the very best companies I've dealt with in any circumstance, not just audio.
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I got a Bithead on holiday special with some PX100-IIs, and as I didn't really like it that much, I sent them both back, with the Bithead in brand new condition (it is packaged so you can return it in the exact same condition it arrived in), and the PX100-IIs still sealed. I decided not to open them partly because I had not realized that Sennheiser went from the hard case to a pouch, and partly because it was a combo sale deal. I not only paid shipping both ways (didn't qualify for the free shipping deal either, but that's not unusual), but was charged a 10% restocking fee on
both items.
While I do not make a habit out of ordering and returning gear, sometimes it happens. I have returned equipment that wasn't in perfect condition to other retailers where I actually told them that I was expecting a restocking fee, and wasn't charged one. Those are the retailers that I come back to first when shopping for more gear. I like Headroom's approach overall, and they have a great website; that one deal seemed a little harsh though. I literally tried the Bithead for an hour with my own batteries, and re-packaged it perfectly, and the PX's were still sealed. All in all, I paid over $50 for the experience, but it was a relatively small purchase so it could have been much wor$e.
