Same here. I have bought from them a few times in the past with no issues and fast, friendly service.
In the past couple of months they seem to have taken a major dive in quality of service. Firstly I enquired about some replacement connectors for my UM Customs - no response. I tried again and still nothing.
I asked about some Silver IEM cables and nothing.
Just yesterday morning I ordered some RE-262s. They took my money, the website shows plenty in stock and they promise despatch next day. I have checked all day and my order is still Processing. I have phoned them 3 times this afternoon and whenever the receptionist tries to transfer my call to the relative dept they fail to pick up the phone. I have been promised a call back from them today, but it is close to close of business and I can't see that happening now. Very poor Ampcity - why haven't these shipped yet? Also why did you not respond to my other recent sales enquiries?. If the RE-262s don't arrive soon you've lost another customer. Yusuf - I would sort out your customer service as it has clearly taken a downturn in recent months.
Edited by Hi-fi Wigwammer - 5/11/12 at 8:56am