Was also ok when I bought, arrived within 1week.
These issues happened when upgrading and wehn sent back to repair...
Anyway I can proove anytime what happened to me, twice, 60days scam.
Nonexisting customer service. Like with any low level Chinese copyphone selling site.
I cannot recommend this to anyone.
1. You say he answers 1 in 3 emails which IMO is not "non-existing" customer service. Try running a business like this and see how many emails you answer.
2. You mention your upgrade...who else offers them?
3. You can prove a 60 day scam but you received an upgraded amp (for very little money)? Remind me never to do business with you.
Robert moved to China to oversee quality control despite the fact he didn't speak the language...hardly a low level Chinese "copyphone" selling site (whatever that is)
There have been many people who waited while Robert either upgraded the amp or dealt with inevitable problems that arise in what is basically a one man enterprise. He may be slow to respond at times but has never scammed anyone that I know of.
In a thread titled: "Reviews, Impressions, Perceptions & Sensations" If you can't say something useful or helpful regarding the amp itself maybe you should buy another of the hundreds of amps now available in this so-called "niche" market.
The Arrow is a great amp with about the best form factor I've seen and some of the beast SQ I've heard. I know people with other very expensive portable amps who now use the Arrow almost exclusively. Any minimal SQ difference another larger portable amp might provide (often different rather than better) is outweighed by the convenience/functions of the Arrow.
In contrast to your negative comment I highly recommend any generation of the Arrow (I still own and use a 1st gen as well as my main 4G)
Edited by Hellenback - 7/8/13 at 1:36am