My KSC-35 headphones recently stopped working, so I sent them in to Koss for repair along with a check for $6. I know the policy states Koss has the right to replace any headphones with a similar model, but I wrote a note instructing the warranty department that if they could not or would not fix the KSC-35s, simply to send them back to me unchanged rather than replace them. Unfortunately they completely disregarded the note and sent me a new pair of 75s. I'm pretty annoyed by this. Is that standard operating procedure for Koss? Am I likely to get anywhere by complaining, or am I SOL? Ideally I'd like to get my original pair of headphones back and try to repair them myself.
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2/26/10 at 7:25pm