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Is head direct customer service takes Chinese New Year off or just don't answer my warranty request?

post #1 of 11
2/9/10 at 2:15pm
Thread Starter 
Hi, anyone was able to contact Head Direct customer service this week? I have a problem with my HE-5 (flickering sound - tried to check the cable/switch side but seems the problem comes from the driver). Last week I reported to them, they asked for the receipt but then when I emailed the receipt on Friday, they just don't answer my email anymore (they were quick to reply - telling me what they need/what I can't do earlier). So anyone?

Phil
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post #2 of 11
2/9/10 at 2:37pm
I talked to Telica (think that's right) several times yesterday ordering a RE0. No problems here. Did you call or just e-mail?
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post #3 of 11
2/11/10 at 2:52am
Thread Starter 

So Head Direct are working but don't respond to my warranty request.

I emailed. I had to email them the purchase receipt. So they are working but don't respond to my warranty request. They were quick to reply when I asked questions but when I emailed the purchase receipt for warranty claim they just go silent. Darn......
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post #4 of 11
2/11/10 at 3:03am
Relax, it is leading up to Chinese New Year. Maybe they are short on staff. Send another email or two
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post #5 of 11
2/11/10 at 4:09am
The only people left today in the China offices that I work with are the Philipinos and other expats.
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post #6 of 11
2/11/10 at 4:15am
You will be OK. They are very honest. Most likely just overwhelmed / short-staffed at the moment.

Great people, great supporters of Head-Fi. Know them personally, they will not let you down, they are not like that.
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post #7 of 11
2/11/10 at 6:53am
But the New Year doesn't start until Sunday! Stupid people taking off early and leaving me at the office.
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post #8 of 11
2/11/10 at 6:57pm
Probably just don't answer. . . Better luck next year I guess.
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post #9 of 11
2/11/10 at 7:33pm
Quote:
Originally Posted by krmathis View Post
Better luck next year I guess.
Haha! That's a good one!
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post #10 of 11
2/12/10 at 1:57pm
Did you ever call the cust service #? I had a nice conversation with Telica, very nice and personable, got back to me quickly.
To play devil's advocate, e-mails are easily ignorable, get someone one the phone and get the job done.
Let us know how it goes.
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post #11 of 11
2/13/10 at 2:39am
I know that Fang is in China until the 18th, and thought he was the one who deals with warranty issues.
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