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my ahd2000 died today

post #1 of 17
2/5/10 at 11:17pm
Thread Starter 
They are 10 months old. I didn't drop them, I didn't listen to music too loud - I took them off to talk to somebody, put them back on and the right ear was dead. I took them apart and tested the driver - the coil is dead.

What do I do now? I think I bought them from a vendor off Ebay. Does Denon sell or offer replacement drivers?
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post #2 of 17
2/7/10 at 8:13am


Sorry I can't help but that's a pretty weird thing to happen. Good luck.
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post #3 of 17
2/7/10 at 11:52am
Quote:
Originally Posted by drader View Post
They are 10 months old. I didn't drop them, I didn't listen to music too loud - I took them off to talk to somebody, put them back on and the right ear was dead. I took them apart and tested the driver - the coil is dead.

What do I do now? I think I bought them from a vendor off Ebay. Does Denon sell or offer replacement drivers?

i knew it

lol
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post #4 of 17
2/7/10 at 1:31pm
Denon only does RMA if you buy from an authorized dealer I think, give them a call.
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post #5 of 17
2/9/10 at 6:48pm
Thread Starter 

UPDATE

Ok, I just got off the phone. Turns out I actually bought them from Amazon, and have the receipt. They aren't covered by warranty because I changed out the cable to a Jena Labs. I would've had 1 month left on warranty if I kept them stock.

Denon parts does not carry the drivers. They want you to send in the phones to the repair shop + a check for $55 for evaluation, after which they will tell you Denon parts does not carry the drivers and you need to replace the entire unit for a "special price". That special price is $175.

So there you go: DENON does not support their products. I have had many phones over the years, and none have ever died. I am so glad I didn't purchase the ahd5000, or 7000! It is a shame - they sound really great; nice low bass, great comfort, incredible midrange clarity, but I will never buy headphones from Denon again. Companies like Grado and Ultrasone will get you back up and running again for a fair price. By the way - those Denon ear pads cost $129. Most companies charge $20-$30.

Good news is I get to start shopping again...
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post #6 of 17
2/9/10 at 7:18pm
What do you mean they don't support their products?? You modified the headphones...what do you expect them to do? If everyone tried to recable their headphones and screwed up their drivers from poor soldering technique (too much heating), they'd have to replace a lot more headphones. I don't know the details of how you replaced the cable, but it's a risk no matter how it's done that the company isn't willing to pay for in case it goes wrong.
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post #7 of 17
2/9/10 at 7:33pm
Quote:
Originally Posted by drader View Post
Companies like Grado and Ultrasone will get you back up and running again for a fair price. By the way - those Denon ear pads cost $129. Most companies charge $20-$30.

Good news is I get to start shopping again...
no, Grado and Ultrasone will go tell you to screw yourself if you change anything about the product. This is pretty standard. You change anything from stock and they don't give a crap about you. Every company in the world does this. It is EXTREMELY rare that a company will help you if you have modified the product in any way, even if the modification has nothing at all to do with what went wrong.
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post #8 of 17
2/9/10 at 7:37pm
Sorry to hear that OP. $55 check + $175 is way too much for something that should go under warranty.
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post #9 of 17
2/9/10 at 7:59pm
I feel your pain, but Denon's response sounds perfectly reasonable to me. I would never expect a company to honor a warranty for a product that was modded. Besides - their warranty terms surely state that they would not cover you under these circumstances - every company's warranty states this, which means that you willingly and knowingly broke the warranty terms. If you ask me 175+55= cheaper than you will find these headphones under current circumstances, so if you like them, get them repaired.. It also sounds like you are making a lot of assumptions. how do you know they will tell you they dont carry the drivers and charge you $175 for a new pair? have you done this before?
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post #10 of 17
2/9/10 at 8:04pm
Quote:
Originally Posted by Br777 View Post
I feel your pain, but Denon's response sounds perfectly reasonable to me. I would never expect a company to honor a warranty for a product that was modded. Besides - their warranty terms surely state that they would not cover you under these circumstances - every company's warranty states this, which means that you willingly and knowingly broke the warranty terms.
Yeah, in fact as a technical matter, sennheiser can void their warranty if you use an aftermarket cable, and that doesn't even require a modification, since you just unplug them and plug in the aftermarket. In actuality it's nearly impossible to enforce though, since there is no test they can run to know you weren't using the stock cable. However, it is wise to keep your original senn cable if you do upgrade in case you ever need to send the whole thing in.
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post #11 of 17
2/9/10 at 9:36pm
Save money and buy a new pair. I lost my 14-days-old IE8 in gym class last semester and bought a new one.
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post #12 of 17
2/9/10 at 9:55pm
Quote:
Originally Posted by beamthegreat View Post
Save money and buy a new pair. I lost my 14-days-old IE8 in gym class last semester and bought a new one.
You made someone's day
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post #13 of 17
2/9/10 at 11:58pm
Quote:
Originally Posted by drader View Post
Ok, I just got off the phone. Turns out I actually bought them from Amazon, and have the receipt. They aren't covered by warranty because I changed out the cable to a Jena Labs. I would've had 1 month left on warranty if I kept them stock.

Denon parts does not carry the drivers. They want you to send in the phones to the repair shop + a check for $55 for evaluation, after which they will tell you Denon parts does not carry the drivers and you need to replace the entire unit for a "special price". That special price is $175.

So there you go: DENON does not support their products. I have had many phones over the years, and none have ever died. I am so glad I didn't purchase the ahd5000, or 7000! It is a shame - they sound really great; nice low bass, great comfort, incredible midrange clarity, but I will never buy headphones from Denon again. Companies like Grado and Ultrasone will get you back up and running again for a fair price. By the way - those Denon ear pads cost $129. Most companies charge $20-$30.

Good news is I get to start shopping again...

That blows that you can't just buy a new driver from them directly. Sennheiser is a diamond in the rough when it comes to that stuff.
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post #14 of 17
2/10/10 at 1:38am
Could always post in the trade forum looking for a one-driver working one, might get some luck
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post #15 of 17
2/10/10 at 2:00pm
Thread Starter 

LET ME CLEAR SOME STUFF UP

First of all - I am not making assumptions. I spent about an hour on the phone with 8 different DENON reps, so I could avoid sending them my headphone and $55.

Second - I don't expect DENON to warranty these phones. They were "tampered" with. I told them this. I knew I would void my warranty. But I DO expect to be able to PAY Denon to repair them with a fundamental part. They cannot, because they are now just a distributor.

Third - I know how to $@%^$&# solder. Goes with my line of work.

Fourth - I have sent modded phones to GRADO and they happily work on them
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