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REVIEW (in progress) - Nuforce HDP 24/96 USB-Optical 24/192 Coax DAC Preamp and Headphone Amp - Page 108

post #1606 of 1630
Quote:
Originally Posted by ben_r_ View Post

Wow... WAY unprofessional and I have definitely lost some respect and credibility in NuForce for allowing you to express your opinions and personal moral in a NuForce representative manner. Please do the company you work for a favor and stop now and never comment again in another forum as a professional representative for a company unless it is in a 100% unbiased, non-personal, and in a completely professional manner. Unbelievable...

 

Thanks for writing that comment; I couldn't agree more, but didn't want to say anything.  I really am a NuForce fan-boy and was very discouraged to read that whole thread.  Bob could have posted a concise reply, restricting himself to the part about offering to help and maybe thrown in a 'sorry you are having issues...'.  Would've gone a long way towards leaving everyone on Head-Fi with a better impression of NuForce.

 

Just my $0.02 and none of my business; but, I am hopeful that Jason Lim is reading this and will speak with his team on the topic.

post #1607 of 1630

Dear derbigpr,

 

Quote:

 

Thanks for your support. The simplest thing to do in my opinion is to take the device to the store where it was bought in the first place, which is in my city and takes me about half an hour to get there. There I can simply compare my own HDP to some other HDP they have in the store and see if they differ in performance. I doubt, because it doesn't sound like its broken, but if they do, then I know my unit is faulty and will decide which step to take next.  If it performs the same, then I simply don't like it, nothing else to do but to sell it then.

 

 

That sounds like a good plan to me too. Depending on how long you have had the unit, if you decide that you don't like it, the store should provide you with a refund. All of our resellers are supposed to offer a full 30-day warranty, regardless of your reason for returning the item. If it has been past 30-days since you purchased it and the store refuses to provide a refund, then go ahead and e-mail us at support@nuforce.com and we'll see what we can do.

 

For our direct-purchase customers (from our Amazon or e-Store) we sometimes make special accommodations because, when you factor in shipping times, 30-days is frequently not enough time to do a good evaluation. Right at this time I can't say for certain what it is exactly that we might be able to do for you because I will need to confer with our Sales manager, but I can assure you that I will do my BEST to help in any way I can.

 

Even though every company must have certain rules & guidelines, at the end of the day our #1 priority is and always has been the customer. Therefore, sometimes we can "bend" the rules a little if it means making the customer happy. This is all the more true when, as in your case, you genuinely wanted to like the product and have made no attempts to defraud us or have not made any false claims in order to deceive anybody. If the unit is working properly and you just don't care for it, you really shouldn't be "stuck" with it. If you would have had it for 6-months or so, that would be different. In that case I'm not sure how much we can do. It doesn't sound like that's the case to me though. Please correct me if I am wrong?

 

By the way, I remember now that you did say that you purchased it used, but it was NEW… and yet… you purchased it from a STORE??? In addition, that the store has other NEW units that you can compare yours too? Hmm… Please e-mail us and make reference therein that the message is for me. It would be VERY helpful if you would be willing to fill us in on the finer details regarding that purchase – especially if the store refuses to provide a refund (and it hasn't been more than 2 months since you made the purchase).

 

Oh, and I see that you are in Canada too. Even more interesting. I know our Canadian distributor personally and I'm sure he'd be interested in learning the details of your experience as well. I'm not going to say any more about that issue here or that there was necessarily anything wrong with the way the sale was handled, but… let's just say that if all of the above is true and you've had the unit for less than 2-months, then there is even less reason now why you should have to be stuck with a product that you don't like or want. I'm here for ya and I'm standing by. Thanks again for your time and…

 

Take care,

-Bob

post #1608 of 1630

Krutch, et.al.,

 

Although the facts speak in your favor and most everybody would agree with you, if you knew me personally you might have a little more compassion for NuForce and not take the entirety my comments as a reflection of NuForce policy or attitude. It was all my mistake... I took a little too much personal liberty in a couple of my previous posts. You see, I still have my own forum on another audio website that concerns my former loudspeaker business. So... seeing that is MY forum, I got into the habit of taking such liberties in my postings. After all, I'm the boss there so I guess if folks don't like what I say, they can always report it to my superior - which is me. biggrin.gif

 

Old habits die hard and I just forgot my place - simple as that. You can rest assured Jason knows who he has working for him, and you can also bet I'll hear about it. At the end of the day we all make mistakes though and this sure wouldn't be my first. Might be my last though... who knows?

 

Jason's a good guy though and he knows that there's only so much control you can ever have over any employee. He struggles with that every day, but he's wise too and realizes that sometimes your best employees are the "creative types," and NuForce is full of them. That's why and HOW a small company like NuForce has been able to take on the "big guns," take a significant share of their market and grow the company... even throughout the midst of the worst recession since the Great Depression.

 

Every employee in this company is as committed to their jobs as you'll ever find, and we're ALL very creative. Everybody knows that creative folks tend to be loose cannons at times and can be a bit "persnickety" once in a while too. We all deal with it amongst ourselves every day and Jason knows this fact as well. Yet he repeatedly chooses to hire such types of people. Why? Because at the end of the day he knows that we'll do whatever it takes to get the job done and that when we screw up and he corrects us, we listen & learn... and then we'll try REAL hard not to make the same mistake again (gulp). You can also be sure that he already knows that I won't. blink.gif DUH.

 

So in closing... I do have a tendency to get a little too "personal" at times and the point is well taken. While some folks might not care for that approach so it's best kept to a minimum, in some ways that's sort of a sad thing too. As for me, I like to know that the companies I work for and (as many as possible) that I purchase from... are run by real folks that are just like me in many ways - not a bunch of "high-brow" business types that to be honest... really couldn't care less about their customers - but of course, they ARE always very polite. I guess the order of business these days just doesn't permit much of the personal touch anymore, so this "old school" guy will just have to work real hard to accommodate the modern reality of it all. So from now on you can rest at ease... it's all gonna be very "proper" coming from me from here on out. Lesson learned.

 

Nevertheless, at least the handful involved here in this discussion now know that I'm "for real" and that after observing my willingness to go the extra mile for a guy that I was once a bit at odds with, that I take every customer very seriously and will do whatever I possibly can to help them - even when it means I have to admit that on some level I was wrong. I would think that if any of my actions should speak for NuForce... it should be that above anything else. Peace and...

 

Thanks,

-Bob


Edited by nuforce-bob - 5/14/13 at 5:23pm
post #1609 of 1630

my nude hdpevil_smiley.gif

post #1610 of 1630
Quote:
Originally Posted by nuforce-bob View Post

Dear derbigpr,

 

 

 

That sounds like a good plan to me too. Depending on how long you have had the unit, if you decide that you don't like it, the store should provide you with a refund. All of our resellers are supposed to offer a full 30-day warranty, regardless of your reason for returning the item. If it has been past 30-days since you purchased it and the store refuses to provide a refund, then go ahead and e-mail us at support@nuforce.com and we'll see what we can do.

 

For our direct-purchase customers (from our Amazon or e-Store) we sometimes make special accommodations because, when you factor in shipping times, 30-days is frequently not enough time to do a good evaluation. Right at this time I can't say for certain what it is exactly that we might be able to do for you because I will need to confer with our Sales manager, but I can assure you that I will do my BEST to help in any way I can.

 

Even though every company must have certain rules & guidelines, at the end of the day our #1 priority is and always has been the customer. Therefore, sometimes we can "bend" the rules a little if it means making the customer happy. This is all the more true when, as in your case, you genuinely wanted to like the product and have made no attempts to defraud us or have not made any false claims in order to deceive anybody. If the unit is working properly and you just don't care for it, you really shouldn't be "stuck" with it. If you would have had it for 6-months or so, that would be different. In that case I'm not sure how much we can do. It doesn't sound like that's the case to me though. Please correct me if I am wrong?

 

By the way, I remember now that you did say that you purchased it used, but it was NEW… and yet… you purchased it from a STORE??? In addition, that the store has other NEW units that you can compare yours too? Hmm… Please e-mail us and make reference therein that the message is for me. It would be VERY helpful if you would be willing to fill us in on the finer details regarding that purchase – especially if the store refuses to provide a refund (and it hasn't been more than 2 months since you made the purchase).

 

Oh, and I see that you are in Canada too. Even more interesting. I know our Canadian distributor personally and I'm sure he'd be interested in learning the details of your experience as well. I'm not going to say any more about that issue here or that there was necessarily anything wrong with the way the sale was handled, but… let's just say that if all of the above is true and you've had the unit for less than 2-months, then there is even less reason now why you should have to be stuck with a product that you don't like or want. I'm here for ya and I'm standing by. Thanks again for your time and…

 

Take care,

-Bob

 

 

 

Hey,  sorry for not answering before, I sort of forgot about the entire thing.  Yes, I bought the unit used, in a hi-fi store that sells both new and used gear from various manufacturers, they happened to have a couple of HDP's, including one used unit which was bought from them, but returned when the person bought some other piece of gear, and they used that unit as a demo unit in the store, so I bought it from them. I went for the used one because it was 60% of the price of a new one and looked in absolutely perfect condition.

 

Anyway...I compared my unit to a brand new one, and both devices sounded identical. So, nothing is wrong with my unit, its not broken or malfunctioned.  I kept it, and I still have it, and use it with various headphones. I'm still not crazy about it, but I don't hate it as much as I did before, mainly because I don't use with my higher end headphones, I mostly use it by the bedside with a laptop trough USB and with Sennheiser HD212pro which usually sounds very bass heavy and veiled, but with HDP it opens up nicely, its actually a good combo and sounds fun. T1, which is now my main headphone, I can't listen to with HDP, they just dont sound good at all together.

 

By the way, I'm not in Canada, what makes you think that? I'm in Croatia, EU, quite far away from Canada. :P


Edited by derbigpr - 8/13/13 at 12:35pm
post #1611 of 1630
Quote:
Originally Posted by xphynance View Post

my nude hdpevil_smiley.gif

? What are you up to? Why did you take it apart?

post #1612 of 1630
Thread Starter 
We have two HDP, one from the first batch and one from the second, and neither exhibits the volume knob problem described here. I rarely listen to anything with the volume past the 12 o'clock position, spending 90% of my listening in the first half of the volume knob with USB audio as my transport.

When I compared the DAC section to my DACport, HR Micro DAC, iBasso D10, and Pico DAC I could find no fault in the HDP vs the others near this price range. When I compared the AMP section to my $450 balanced RSA protector they both sounded identical (i.e. indistinguishable except for the HDP being more powerful). Both amps were slightly aggressive sounding, and worked better with more mellow headphones like HD600/650 and LCD-2 rev1, or with several of my IEM like UE11Pro and JH13pro.

However, when I added an upgraded PSU, a Sigma 11, the HDP took a big jump in performance, becoming more holographic sounding in both DAC and amp, and more natural sounding in the amp section. The slightly aggressive nature of the amp disappeared with the upgraded PSU. The HDP now comes within a few percentage points in ranking of the CEntrance DACmini that I have here. I still stand by the HDP as great budget DAC/amp.
post #1613 of 1630
Quote:
Originally Posted by HeadphoneAddict View Post

We have two HDP, one from the first batch and one from the second, and neither exhibits the volume knob problem described here. I rarely listen to anything with the volume past the 12 o'clock position, spending 90% of my listening in the first half of the volume knob with USB audio as my transport.

When I compared the DAC section to my DACport, HR Micro DAC, iBasso D10, and Pico DAC I could find no fault in the HDP vs the others near this price range. When I compared the AMP section to my $450 balanced RSA protector they both sounded identical (i.e. indistinguishable except for the HDP being more powerful). Both amps were slightly aggressive sounding, and worked better with more mellow headphones like HD600/650 and LCD-2 rev1, or with several of my IEM like UE11Pro and JH13pro.

However, when I added an upgraded PSU, a Sigma 11, the HDP took a big jump in performance, becoming more holographic sounding in both DAC and amp, and more natural sounding in the amp section. The slightly aggressive nature of the amp disappeared with the upgraded PSU. The HDP now comes within a few percentage points in ranking of the CEntrance DACmini that I have here. I still stand by the HDP as great budget DAC/amp.

 

 

I might add some powersupply and see what happens, although I'm not a believer in power supplies making big differences. HDP would have been a great DAC/amp if it wasn't for some other, cheaper and better sounding units.  For example, Teac UD-H01, which is considerably smoother, liquid, more coherent, has a bigger and deeper soundstage, yet is just as detailed.  Or Asus Essence One which is in a completely different league, and costs the same. Hell, I heard a drop in performance when going from an Asus soundcard to HDP. But to each his own.

post #1614 of 1630
Quote:
Originally Posted by HeadphoneAddict View Post

<snip, snip>

However, when I added an upgraded PSU, a Sigma 11, the HDP took a big jump in performance, becoming more holographic sounding in both DAC and amp, and more natural sounding in the amp section. The slightly aggressive nature of the amp disappeared with the upgraded PSU. The HDP now comes within a few percentage points in ranking of the CEntrance DACmini that I have here. I still stand by the HDP as great budget DAC/amp.

 

+1

 

I second both opinions... especially the part about upgrading to a linear PSU.

post #1615 of 1630

In my wacky rig of the HDP + Icon2 speaker amp + nuforce LPS power supply into the HE-6, I find it a slight step up from the Dacmini PX. On the other hand, that is now a 3 box system (4 if you count my adapter box), as opposed to the single box solution of the Dacmini PX.

 

Overall I did not find the upgraded power supply with the HDP a *huge* improvement, but synergy as a whole combined with the Icon2 made a more noticeable impact.

post #1616 of 1630

Hey everyone, not sure how active this thread is anymore but I'm having issues with my HDP and don't know who else to consult.  For the past couple weeks I have had a few instances where the HDP will play intermittently out of the left channel when using the audio outs.  The headphone amp still outputs both channels normally.  I would turn the unit on and off a few times and it would continue working.  Today the unit started acting up and after turning it on and off about 10 times didn't do the trick.  After a few more it finally got working properly then the left channel started to go in and out with a fuzzy static noise and the process continues.  I haven't been able to get consistent sound out of the audio outs for more than maybe 3 minutes.  It's almost 3 years old now, maybe it's run its course.

 

If the unit simply needs cleaning or something does anyone know how to do this?  Has anyone else had this issue?

 

Thanks for the help!

 

John

post #1617 of 1630

A "fuzzy static noise"? Does the sound fade in and out or does it cut suddenly? 

 

Fading in and out might indicate something in the circuitry is malfunctioning. Perhaps a capacitor somewhere. Hard to say.

 

If the sound is cutting in and out quickly, it's more likely a bad connection. The most likely culprit is the cable and I'd check their first. If you tend to unplug the RCA's often or bend the wires around lot, there's a possibility there's a bad solder joint or crack inside the unit, but I find that unlikely.

post #1618 of 1630
Quote:
Originally Posted by Jmstrmbn View Post
 

If the unit simply needs cleaning or something does anyone know how to do this? 

Pop it open and check for loose connections/wires/solder joints. 

 

post #1619 of 1630
Quote:
Originally Posted by Armaegis View Post
 

A "fuzzy static noise"? Does the sound fade in and out or does it cut suddenly? 

 

Fading in and out might indicate something in the circuitry is malfunctioning. Perhaps a capacitor somewhere. Hard to say.

 

If the sound is cutting in and out quickly, it's more likely a bad connection. The most likely culprit is the cable and I'd check their first. If you tend to unplug the RCA's often or bend the wires around lot, there's a possibility there's a bad solder joint or crack inside the unit, but I find that unlikely.

Thanks for the help, it tends to fade in and out, but only with the volume control at about or past 3 o' clock.  Anything before 3 and the channel is cut off completely with no static or other such noise.  I'll try another cable as I did recently purchase a new one but the noise started before I bought the cable so I'm not optimistic on the cable theory.

post #1620 of 1630

Narrowed it down to the new cable, it's now returned.  Thanks for the help!

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