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ibasso sevice email

post #1 of 4
1/22/10 at 4:46pm
Thread Starter 
to start this is not a moaning at a company thread, cause i really likely my D10

how long have people waited to hear back from ibasso on there service email?

just curious on how long it takes for others

Thanks
Phil
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post #2 of 4
1/23/10 at 2:41pm
I e-mailed them yesterday and the day before about the D4 being out of stock, no answer yet
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post #3 of 4
1/23/10 at 4:40pm
Thread Starter 
yeh i emailed about 5 days ago about a problem i have got, seems a while to get back though ...

atleast i not the only one hearing from them then
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post #4 of 4
3/7/10 at 12:07am
I recently purchased a D2+ Boa in green. I don't think I completed the burn-in yet. What happened first is the headphone port started shorting out. It feels a little loose and when the headphone plug is moved even slightly, the sound cuts out in either one of the speakers or both. I sent a message to iBasso about this and they responded the next day. They told me that a return form wouldn't be necessary and to just return it to an address in China. iBasso sent me the D2 via UPS and my shipping cost was $20.00. UPS says it will now cost $92.00 to send it back to China from the same Florida address where I received it. I can't afford that right now. So I sent another message asking if they would be willing to assist me in making the repair myself. I said they could post or email some pictures to help me out. I know it's kind of a long shot but the worst that could happen is they'll say no. While I wait for a reply I am looking at shipping alternatives and I found Shipnex. I've never heard of these guys but their rates appear to be lower than UPS. If I don't hear back from iBasso I guess I'll just muster up the funds to ship it back. I plan to post more here as this situation develops...
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