I blew out a pair of HE-6s by my own mistake. I was willing to buy a new driver but Head-Direct has offered to replace them under warranty. I can't ask for better support. I know there are instances in customer service that snowball into major issues but my dealings with both HE-6 purchase and the HE-500 loan program have given me a unique experience I can only say is impressive. Chinese, Peruvian, French, I don't care. I'm a world consumer and I will spend my money on the better product. If anyone is willing to stand behind their products, they are alright by me.
i suspect in items where the profit margin is high, they offer better service... or maybe for products over 500$?