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Shure Warranty

post #1 of 9
1/6/10 at 1:28pm
Thread Starter 
hey people, this is my very frist post on this website.. ok i have a question about Shure Warranty.. the other day something happen to my se530 and im not if shures warrenty would cover the accident i had. this is my story: acouple of days ago i was cleaning the black foam with soap and water but i still had the black foam attached to the headphones and guess what happened, a little bit of water got into the headphones and removed the white filter ( i was cleaning them with a cotton swab)..the water fell through the left bud but the left earbud still works...the only damage i see is that the left side sounds louder then the right side....the reason i still had the black foamies on the headphones was because the foamies always get stuck on the nozzle and since the nozzle is fragile i did not wanted risking breaking the nozzle too take out the foamies.. i mean im always careful with these headphones and i didnt do this intentionally, for me this is very heartbreaking.... soo do you guys think shure would fix these headphones for free or do i have to pay for the repairs??
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Gear mentioned in this thread:

Shure SE530PTH Sound Isolating Earphones with Push-To-Hear Control
Shure SE530 Sound Isolating Earphones
post #2 of 9
1/6/10 at 2:23pm
Shure is one of the best companies to deal with in regards to warranty. Send them an email and tell them your story and I wouldn't be surprised if they replaced your set.

I was once changing the tips and I snapped off the nozzle. I tried to repair it with crazy glue but it failed, so I sent them an email and they told me to send it in and that they would replace it. They took it back even with glue all over the housing with no questions and replaced it with a brand new set.
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post #3 of 9
1/6/10 at 5:32pm
Just a note told to me by Shure tech support. When the tips are stuck wrap the phones in a paper towel and put the in the freezer for about 20 mins. They will twist right off no problem.
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post #4 of 9
1/6/10 at 6:50pm
Quote:
Originally Posted by intoflatlines View Post
Shure is one of the best companies to deal with in regards to warranty. Send them an email and tell them your story and I wouldn't be surprised if they replaced your set.

I was once changing the tips and I snapped off the nozzle. I tried to repair it with crazy glue but it failed, so I sent them an email and they told me to send it in and that they would replace it. They took it back even with glue all over the housing with no questions and replaced it with a brand new set.
Heh: I JUST did this with my UM3X.
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post #5 of 9
1/7/10 at 4:56am
Or you could slightly lube the bore before putting the tips on, so when its time to take off, just a slight twist and pull comes right off.
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post #6 of 9
1/7/10 at 5:03am
This is why you remove the tips before cleaning them if possible. Look at how to remove it if you are having troubles
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post #7 of 9
10/14/10 at 5:31pm

I can attest to Shure's great warranty service. My snapped SRH840 have been repaired for no cost and I will be picking it up tomorrow (from my appartment's main office.).

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post #8 of 9
10/15/10 at 12:47am

umm, if you dont have a shure warranty(secondhand/ran out), what are your options for twisted se530 cable?

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post #9 of 9
10/15/10 at 11:58am
Quote:
Originally Posted by absoluNewbie View Post

umm, if you dont have a shure warranty(secondhand/ran out), what are your options for twisted se530 cable?

I have no idea.

 

I can say that instead of repairing my SRH840's they simply replaced 'em with not just the headphones but a whole new box! So I get another set of accessories! Really happy!
 

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Gear mentioned in this thread:

Shure SE530PTH Sound Isolating Earphones with Push-To-Hear Control
Shure SE530 Sound Isolating Earphones