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Audio-GD A Cautionary Tale - Page 4  

post #46 of 57
1/3/10 at 11:45am
Quote:
Originally Posted by Pricklely Peete View Post
... Shipping fees are not refunded by any online or offline dealers/vendors that I know of...
Quote:
Originally Posted by Pricklely Peete View Post
... you still have to eat the shipping costs which is SOP for most operations regardless of location.
If I received an unit (amp, cd player, dac, etc) and it blew up a cap or similar within 3 minutes or so I would expect the seller to fix it and absorb the shipping costs both ways. Provided of course I used the equipment for its intended purpose.
post #47 of 57
1/3/10 at 12:15pm
Quote:
Originally Posted by audio-gd View Post
For C.L:
For your amp, after you take the photos to me, and asked me send a upgrade mode (C1) to you. But I think this is our first amp complete shatter in my experience, we sold a lot amps in China, HK and some sold to oversea but never shatter as your photos, I think this is unintelligible, so refuse your upgrade request , then we have return full money of the amp to you, include the amp price + the shipping cost . We have tell you don't need ship back the amp, and help us take it to wastebin.
For the RE3, you said has problems and ask the money return, but my workers real can't check what problems in it. So we return the full price of RE3 to you.
Some customers also said the gears has problems then ship back, we also pay both way shipping cost if the gears have real problems.
We sale a lot in China and most customers enjoy it, no anyone said has problems.
My experience with you on my C2C with the bad volume pot was that you would say one thing and do another. That you would make agreements, then break them. That you did not ship repair parts on time and did not care about solving customers problems (problems which you caused).

You need to learn that a customer with a problem is an opportunity for you to make someone satisfied with your service. This person will then tell everyone they know what a good person you are to do business with.

Believe me, I will NEVER do business with you again.

Now you can post a lot of lies here about 'this wasn't really broken' (yes, it was and your service guy called it a 'piece of crap') and how you paid shipping (no you didn't). But that's B.S. People in the U.S. are used to doing business with people who care about their problems, keep their word, and meet people half way. That's not you. You need to use this opportunity to re-think your attitude to problems with your gear. If you want my advice (which I doubt very much) you should rely heavily on your service-person in the U.S. He seems like a very smart, honest person with good judgement. Get him more involved and let him make the decisions about helping customers. LISTEN TO HIM. DO WHAT HE SAYS. It might really help your business.
post #48 of 57
1/3/10 at 12:49pm
You are right, I have listen to you.
Since I received your email about complain of the C2C upgrade version has noise while turn the volume pot, we start explain in email for every users while they place the C2C upgrade version orders , and post on the C2C web page.
Some users accept our explain in email they change to the standard version, but some users don't care, because they know the upgrade version applied the switchs for volume control, they know turn the switch usually has the short noise. I also find this noise in the volume control chips CS3310 and some other brand's amp which applied relays or switchs for volume control.
post #49 of 57
1/3/10 at 1:14pm
Quote:
Originally Posted by Jodet View Post
My experience with you on my C2C with the bad volume pot was that you would say one thing and do another. That you would make agreements, then break them. That you did not ship repair parts on time and did not care about solving customers problems (problems which you caused).
Quote:
Originally Posted by audio-gd View Post
Since I received your email about complain of the C2C upgrade version has noise while turn the volume pot, we start explain in email for every users while they place the C2C upgrade version orders , and post on the C2C web page.
Some users accept our explain in email they change to the standard version, but some users don't care, because they know the upgrade version applied the switchs for volume control, they know turn the switch usually has the short noise.
Was the problem here with clicking while turning the stepped attenuator, or there have been other volume pot issues?
post #50 of 57
1/3/10 at 2:38pm
So Kingwa refunded your purchase of the amp and let you keep it too? And you're complaining? You could get it fixed and sell it, or part it out.
I have never seen anyone (other than Crutchfield) pay shipping both ways. And Crutchfield sells at full retail in the US.
Go buy yourself a Krell for $5000 I guess.
post #51 of 57
1/3/10 at 3:41pm
Quote:
Originally Posted by C.L View Post

After this experience, I sold everything that I got from Audio-gd and not to use them anymore.

Here is some pics of my FBI-500. If anyone is interested in fixing it, I will sell it for really cheap.
I'm confused
post #52 of 57
1/3/10 at 4:41pm
Like any buyer, I hate delays and problems. I can understand why the OP and a couple of others are upset. But so far on this thread, I'm feeling sorry for Kingwa.
post #53 of 57
1/3/10 at 5:14pm
Just a comment, please.

I am not upset, but, the other way around. My intent in this topic was to show to OP that the problem, as I see it, had nothing to do with Kingwa whatsoever, but with EMS, and that he, Kingwa, is doing his best to solve the issue.

I also atested that the communication with him was always top notch, fast and polite all the time.

I´m still waiting for my DAC19, that was suposed to be shipped on December, 15, but, you know, that kind of thing just happens, is out of his hand - cause the DAC was with the EMS, and he is personally on top of it to solve the querel.

Just it, simple and plain.

All best, Mario
post #54 of 57
1/3/10 at 6:43pm
I work in a warranty repair service center. We are all humans and at times mistakes are made. In my opinion we are very fair with how we deal with customers, and we don't offer as much as Kingwa does. So in general Kingwa seems like a good person to do business with. I have a c2c(i bought used) and i really like this amp.

But i am just speaking in general as i dont have specific knowledge on the situation and it has been my experience that things get exaggerated on both sides in these situations. But i wish the OP luck in getting things resolved, and i urge jodet to reconsider his postion because you are missing out on some quality products. But it is your money and you can spend it as you see fit.
post #55 of 57
1/4/10 at 12:12am
Ive seen every company have a problem before. Ive been bad-mouthed in places where i tried really hard to provide the best customer service i can, and still the customer would freek out on me, and i think i was better than most people would have been.

Ive heard things about Jan Meier from Meier Audio, Jack Woo from Woo Audio, Tyle from Headroom, Justin from HeadAmp, Ray Samuels from RSA........and others, and i think 95% of the people on this forum and others would agree these are awesome guys with awesome products and businesses.
Ive personally met most of these people (i havent met Tyle yet), and when i hear some rumours, my head just spins.

Reading this thread i got whiplash. First i feel sorry for the customer, then Kingwa, then the customer, then Kingwa....back and forth. I cant decide.
It seems like Kingwa has paperwork to show what he paid back though, and i do know alot of other companies wouldnt send back money without return of the broken amp, and Kingwa sent back the money, which is comendable.
I think in the end this will work itself out, especially since Kingwa knows this community is watching this transaction, and he seems to have demonstrated paying people back in the past.
I wish everyone luck anyway.
post #56 of 57
1/4/10 at 12:15am
one of the cast cables he sent me is a little messed up, someone messed up the glue on it so one of the plugs moves around inside and can short if i don't plug it in correct only happened once. i made new cast cables anyways and i had one short at first so i see where they could have messed that up easy.
post #57 of 57
1/4/10 at 1:03am
This thread is closed, at least temporarily, until it can be reviewed. If you have feedback to post about an experience with Audio-gd the company I suggest you use the Vendor Feedback Forum.
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