Nuforce is very serious about customer service and you will find that we are one of the few companies who have 100% positive feedback on Amazon.com for service. I monitor as much as I can about negative feedback and do my best to correct them. We are not perfect but always strive toward perfection. We are no doubt a for-profit company and like every other commercial company, we need a good profit margin to sustain and grow the company. But when come to customer service and sound quality, it is total commitment. For those of you who have ever encountered a problem with Nuforce product, you know what I am talking about.
Anyway, lets get back to talking about the product and I take all the blame for any complains.