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RE0 back from warranty, USED RE0?(PIC)

post #1 of 12
11/19/09 at 11:44pm
Thread Starter 
So I got my RE0 back from warranty today (it was the second generation with the straight-jack and cloth cable) and they still have the cloth cable BUT there is now a angled-jack, the Y-split has a small dent, and the driver housing has multiple scratches. Did I just get a used return?

Picture up soon.......Stupid Flickr.....
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post #2 of 12
11/20/09 at 4:57am
Thread Starter 
PICTURES! Hi-Res pictures, 56k beware!

Right Driver Housing
Other Side of Driver Housing
Angled-Plug AND Cloth Cable??
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post #3 of 12
11/20/09 at 7:52pm
Quote:
Originally Posted by Kirby1356 View Post
So I got my RE0 back from warranty today (it was the second generation with the straight-jack and cloth cable) and they still have the cloth cable BUT there is now a angled-jack, the Y-split has a small dent, and the driver housing has multiple scratches. Did I just get a used return?

Picture up soon.......Stupid Flickr.....
It is a new version with better L shape plug. It seemed it has painting problem. If you want, please contact head.direct.customerservice@gmail.com to get a replacement.
head-direct: The Web Store of HiFiMAN
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post #4 of 12
11/20/09 at 11:02pm
Thread Starter 
I sent them in and they came back like this, so now I have to send them back again?
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post #5 of 12
11/21/09 at 12:21am
Yes, please contact them for a replacement if you are not happy with the paint problem.
head-direct: The Web Store of HiFiMAN
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post #6 of 12
7/5/10 at 9:32am

I had the same problem. My RE0 died about a month after I bought them, so I sent them back for a replacement. The replacement arrived today, but it looks like secondhand (they sound good though). The worst part is the Y-splitter. It looks very worn, and it doesn't even say HiFiMAN RE0 like the first pair. Here's a picture:

 

90769500.jpg


Edited by Fernito - 7/6/10 at 11:12am
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post #7 of 12
7/6/10 at 3:13pm

could fang please report why are there these paint problems? head-direct sells amazing products that sound great, however it is very disappointing to see customers treated like this

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post #8 of 12
7/6/10 at 3:40pm

Yes, please, I'd like to know what Nankai has to say. I'm pretty sure that it isn't only a paint problem, this pair I got really looks like a "refurbished" item. Besides the paint problem, it has lots of tiny scratches, like if they were being used for a year or even more.

 

I was expecting for a new pair. I mean, the one I sent back looked way better than the one I just received.


Edited by Fernito - 7/6/10 at 3:47pm
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post #9 of 12
7/6/10 at 10:15pm


Quote:
Originally Posted by Nankai View Post

Yes, please contact them for a replacement if you are not happy with the paint problem.


solution already provided ~

 

picture Fang do everything by himself , that included reading emails checking orders and ship out items all together etc etc ??let along building HiFiman~ flying between China and New york  ? attending Uni for his PhD ? impossible~ so whats the possibility that these error cause by Fang himself personally? give him a break.


Edited by testrichard - 7/6/10 at 10:20pm
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post #10 of 12
7/7/10 at 8:13am

Well, I didn't know that, but anyway, I shipped the bad pair to Kewei Liu, not Fang.

 

And again, this is not just a paint problem, it clearly looks like a refurbished RE0.

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post #11 of 12
7/22/10 at 2:33pm

i need to send my re0 to head-direct for channel imbalance again :( i hope i dont get a used or defective pair back

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post #12 of 12
9/15/10 at 9:24pm

updates guys? 

 

i'm probably about to do the same thing with my RE0

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