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Sent my RE2s in for replacement almost 2 months ago. Should I be worried?

post #1 of 6
11/10/09 at 9:31pm
Thread Starter 
The title says it all. I had the left earbud fail on me and sent in the RE2s for replacement (in a special padded envelope (one of these), with the invoice and instructions to replace) using Canada Post international letter-post. I have not received any E-mail confirming that the RE2s made it back to Head-Direct. Is it regular to take this long? Was the envelope not suitable to carry the RE2s? If there is any other information that would help, don't hesitate to ask.
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post #2 of 6
11/10/09 at 9:40pm
Please contact head.direct.customerservice@gmail.com. Please provide your name, address and tracking info.
head-direct: The Web Store of HiFiMAN
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post #3 of 6
11/10/09 at 9:51pm
Thread Starter 
Is "tracking info" the tracking number given on the original shipment?
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post #4 of 6
11/11/09 at 4:30am
Tracking number that you ship the defective earphones back to us.
head-direct: The Web Store of HiFiMAN
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post #5 of 6
11/11/09 at 6:33pm
Thread Starter 
Because I shipped it with letter-mail, I didn't get a tracking number. If I wanted to ship with a tracking number, I'd need to use parcel shipping, which costs almost $40.
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post #6 of 6
11/12/09 at 12:20am
Please email head.direct.customerservice@gmail.com about this.
head-direct: The Web Store of HiFiMAN
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