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List of Traders/Vendors who are good or poor communicators

post #1 of 56
Thread Starter 

Have you ever experienced the feeling that you have been ignored by a Trader/Vendor when you ask them a question about their products?

If you think there is a case for such a list then this is it!

GOOD

1964 Ears

AKG

ALOAudio
Audiophile China
Audio GG
Beyerdynamic New York

Blue Circle Audio
Blue Jeans Cable
CI Audio
Cryoparts
Donald North
Doublehelixcables
Eddie Current

earphone solutions

Electric Avenues

Empirical Audio
glassjaraudio
Grado

Grant Fidelity
Headphile
Headphonia/Headstage
Hearing Components

Herbies

Little Dot
M2Tech
Mapletree Audio Design
MEelec
Meier Audio
Moon Audio
OneVisitAudio
Ray Samuels Audio
Red Wine Audio

Redco Audio
RudiStor Sound Systems
Sendstation.com
Sennheiser Repair Connecticut
Sys. Concept

Toxic Cables

Thomann
TTVJ
UE
Vintage Audio Lab
 Woo Audio
YBM Audio
 

 

DOING THEIR BEST

Head Amp


POOR
Beyerdynamic

Lake People
Meg Tube Audio

Whiplash Audio



VERY POOR
Lawnton Audio
North Star Design
Qables / Iqube


Edited by rosgr63 - 6/25/12 at 10:32pm
post #2 of 56
Good
Sendstation.com
Whiplash Audio
To date all Head-fi'ers I've dealt with

My time may be coming but I haven't yet had a bad experience with support from a hi-fi vendor.
post #3 of 56
Good:
Cryopart
UE
post #4 of 56
double post, sorry.
post #5 of 56
Thread Starter 
Sys. Concept is a Canadian campany that make to order optical cables.
Their service is exeptional and their products excellent.
They take the time to guide their customers and once the spec is finalized they make and ship the cable very fast, even the same day.
post #6 of 56
Audiophile China.

I've had to email them twice with specific problems, and got a response from Yu within hours. Good service, great prices.
post #7 of 56
Audiophilechina was slow when I first used them a year ago.

Good: whiplash, cryoparts, audio-gd, moon-audio
post #8 of 56
Headphonia/Headstage. Great service and very responsive by email.
post #9 of 56
Quote:
Originally Posted by scootermafia View Post
...Good: whiplash, cryoparts, audio-gd, moon-audio
x2 on whiplash, cryoparts (aka Locus), moon-audio. (no experience with audio-gd).

Add RSA, RWA, headphile, YBM Audio for sure.

Craig, Lee, Drew, Ray, Vinnie, Larry, Ying ... take a bow!

Also kudos to Blue Jeans Cable, and OneVistiMedia (you don't know this last one, but they are superb).

Sennheiser Repair in Connecticut, and beyer USA in New York -- very responsive.

Some of claimed that Head-Direct has been slow, but not in my experience ... and they have been super fixing things that were not their fault (MD1032 and I know how to mortally wound EF-1's), so Fang gets a nod too!
post #10 of 56
I just want to second on RSA,
Ray is VERY quick with emails, and he got me an Apache quick. I give big thumbs up to him.
post #11 of 56
Thread Starter 
Quote:
Originally Posted by trevorlane View Post
I just want to second on RSA,
Ray is VERY quick with emails, and he got me an Apache quick. I give big thumbs up to him.
I agree Ray is first class.
North Star Design are getting worse, never answer messages, even simple questions
post #12 of 56
Avoid Xiangsheng products or rebadged Xiangsheng products such as Maverick Audio and Grant Fidelity.

Xiangsheng sold me a tube amp (in China) that they said would work in Canada/US with the supplied voltage switch, unfortunately they lied and the amp doesn't work, and they refuse to solve the issue.
post #13 of 56
VERY POOR: Qables / Iqube.

I never received the iqube 2 ordered after more than 3 weeks. I had to send 2 emails and wait for 2 weeks before getting an answer from Mr Hans Oosterwaal. I was never given any proof that the item was even sent but was asked to wait another 2 weeks. I waited but never got the iqube. Then after sending emails he said he understood my loss and would think about an offer: after again 2 weeks I am still waiting..
post #14 of 56
Thread Starter 
List amended.
post #15 of 56
Add TTVJ to the list Answered all my emails and shipped my item using my desired courier

And glassjaraudio very accomodating and answers emails quickly too
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