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Excellent Customer Service

post #1 of 2
10/27/09 at 1:32am
Thread Starter 
Just want to drop a quick thread over here and post my experience with Head-Direct.

I ordered some PK3 headphones back in the beginning of October and they were promptly shipped the next business day.

However, for some unknown reason, the USPS lost my package and I felt as though I got screwed, as I did not order any insurance on the package as well.

After emailing Head-Direct about my missing package, they again promptly replied and sent me a replacement PK3 the same day!

Very impressive customer service...such a rarity to find in a company these days! I look forward to doing more business with Fang and Head-Direct!

Cheers!
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post #2 of 2
10/27/09 at 10:26pm
indeed very good customer service. I received my pl30's & they were missing the tips. Emailed them about it, and they sent the tips out no questions asked. One of my favorite dealers!
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