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Fidelity Audio Workmanship! see for yourself!

post #1 of 62
10/22/09 at 5:12am
Thread Starter 





I posted some comments in Rick's Sponsored thread, but he got them deleted because he wasn't happy with anything that might seem negative.
I don't want this to turn into some over inflamed war where people who pay money to head-fi are seen as evil overlords, because the sponsors of this site are A+++ folks. But Rick Warren is an exception and I think people should hear that bad transactions have happened to me and to others. I won't speak for others, but trust me, they've messaged me assuring me that I'm not alone in receiving poor workmanship, childish emails, unprofessional excuses and cables that just don't work.
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post #2 of 62
10/22/09 at 5:25am
wow that is really bad. i dont get how hard is to nicely make a cable when it comes to just touching it up. really disappointing. i guess fidelity audio just really wants the money
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post #3 of 62
10/22/09 at 5:29am
if i was sent something like that i would return it ...
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post #4 of 62
10/22/09 at 5:33am
So what do we see?
- touching hot shrinking tubes with fingers
- overheating connector's plastic
- improper shrinking tube placement
- bad gluing technology chosen
And these guys dare to go commercial. This is ridiculous. Sure, anybody that knows (disputable here) how to solder could start cable assembly business but some people just should not. Go do something different for living with such craftmanship abilities. :P
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post #5 of 62
10/22/09 at 6:02am
That is shocking workmanship. Has Rick seen those pictures? What's he got to say for himself?
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post #6 of 62
10/22/09 at 6:15am
..
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post #7 of 62
10/22/09 at 1:03pm
Thread Starter 
Rick's responded to my threads with threatning PM's. seriously.

When I fist emailed rick about my problem cable, he was super unprofessional blaming all my other equipment, refusing to do anything about it.
it was an ebay transaction, so i just filed a paypal claim after realizing I was dealing with a baby, to which he accused me of stealing his funds (clearly he has no idea how paypal works). that he'd only refund me once I closed the resolution ticket. ???.
he said he'd be vindictive and take as long as possible to refund me. it was just an embarrassing ordeal.
he closed his ebay account after a few people left him poor feedback.
He even lies about the poor feedback citing the cheap shipping users were opting for, when in reality he offered free shipping with his items.


because of this thread, people' have PM'ed me their horror stories.
stories about how rick doesn't even own HD800 to test his HD800 cables on
channels reversed, cold soldering falling to bits, failed simple continuity tests,
that the guy just mails out broken cables.
And Yes, the cable I received from him not only is shoddy, but was broken.

More People Need to step forward!
it's OK that you got ripped off. Head-fi is here so others don't make the same mistakes we did.

ps. rick, it's not libel if it's true. so don't bother with your 'lawyer friends'.
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post #8 of 62
10/22/09 at 2:13pm
Two quick points:

1. oink, if you have not already done so please leave feedback for Rick in the Vendor Feedback Forum. http://www.head-fi.org/forums/f92/no...-audio-441732/

2. Other MOT's are reminded that it is not allowed for them to be critical of other MOTs regardless of whether or not their comments are appropriate.
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post #9 of 62
10/22/09 at 2:57pm
That is certainly not acceptable.
Return it for a full refund and leave appropriate feedback!
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post #10 of 62
10/22/09 at 3:10pm
That is shocking, because my cable has such great quality.
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post #11 of 62
10/22/09 at 3:40pm
I also received poor cabling but since it was a new company I decided to be nice and give them the benefit of a doubt. Instead of returning the cables I just took it as a bit of a learning experience, since I was one of the recipients of a gift certificate from them. It's going to be hard for new companies to earn my trust now...

I received a total of 3 cables, none of which were in working condition. The OP's summary covers the majority of the problems that I found.

I also don't wish for this to escalate beyond what it has already, but I don't want the OP to be the only one letting people know about this.
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post #12 of 62
10/22/09 at 4:00pm
Funny you posted on this. My friend and I were just speaking about this the other day. He was just about getting ready to post. I'm going to direct his attention to this thread so that he can share his experience here.

Rick really should know better because the word always gets out, especially on head-fi. Why throw out credibility of the business on such trivial things?
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post #13 of 62
10/22/09 at 4:26pm
This incident occurred 6 months ago. I told him that he should have contacted me directly for the refund as paypal froze my account because of it making it more difficult to issue him the refund. He did not understand this.

Because of this incident, I spent over 200$ on cardas HPSC connectors in order to resolve the issue and have since had no issues in craftsmanship due to them.

Thanks.
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post #14 of 62
10/22/09 at 4:30pm
Man that looks bad, those Sennheiser plugs look burned. I can't really comment on the sound because i have never heard any of Fidelity audio's cables, but on appearance, i would not be happy with them.
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post #15 of 62
10/22/09 at 7:09pm
Quote:
Originally Posted by Rick View Post
This incident occurred 6 months ago. I told him that he should have contacted me directly for the refund as paypal froze my account because of it making it more difficult to issue him the refund. He did not understand this.

Because of this incident, I spent over 200$ on cardas HPSC connectors in order to resolve the issue and have since had no issues in craftsmanship due to them.

Thanks.
Some comments have been made about the tone of your communcations with some customers. Do you have any comment about that?
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