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Don't think I'll be ordering from MP4Nation ever again...

post #1 of 20
10/19/09 at 11:31pm
Thread Starter 
Soundmagic PL-50 order...

-Nearly 5 weeks since they received payment
-8 business days to process the order
-16 business days since the item "shipped"
-No record of shipment on Hong Kong Post website
-MP4Nation is horrible at responding to emails.


This is my second, and last transaction with this website.
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post #2 of 20
10/19/09 at 11:46pm
I got a Fio E5 from them and it took FOREVER to ship and FOREVER to get to me. Like 2 weeks of use the volume rocker stopped working. Emailed them about 30 day warranty/money back. Never responded. Emailed again. No Response. Gave up and took it as a like 20ish loss and made sure to never order from them again.
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post #3 of 20
10/19/09 at 11:49pm
Thread Starter 
MP4Nation = boooooo



Hey, Dan: nice Miata, man!
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post #4 of 20
10/20/09 at 1:45am
Email isn't that fast on MP4 Nation. Did you try their Support Ticket System yet?
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post #5 of 20
10/20/09 at 1:50am
Thread Starter 
Quote:
Originally Posted by ClieOS View Post
Email isn't that fast on MP4 Nation. Did you try their Support Ticket System yet?
Oh, yeah, sorry. That's what I meant. Not email, support tickets.

They haven't responded to those in a few days. Awesome. Thanks for your fantastic business, MP4Nation!
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post #6 of 20
10/20/09 at 2:07am
You might also want to check this out: MP4 Nation Forums • View topic - URGENT: Following orders see if your PO is holding parcel
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post #7 of 20
10/20/09 at 2:18am
Thread Starter 
Quote:
Originally Posted by ClieOS View Post
Ooo, thanks for that. My order number's not on the list, (un?)fortunately, but it's good to know what they're having postal troubles... which means that I might have prematurely jumped the gun on my judgment.

But still... the lack of communication is a bit frustrating. I mean, a $6,000 suit?! Come on!!
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post #8 of 20
10/20/09 at 2:39am
^that was subtle. Sorry to hear about your issues.
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post #9 of 20
10/20/09 at 3:38am
Ah, reminds me of the time they took 65 days exactly from order to delivery to get me my Soundmagic P10's (at your recommendation, TopPop). They kept pulling my nose about shipping "next Monday" for about 4 weeks in a row. Finally got me my P10s after the paypal claim deadline passed and I'd almost given up. Never bothered with them again - got my PL50s off ebay and PL21's from DealPerfect.

Hope it works out for you in the end! Also, you can track HK post packages both in the HK and USPS tracking systems, assuming they have been scanned in.
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post #10 of 20
10/20/09 at 5:58am
Thanks for the heads up!
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post #11 of 20
10/20/09 at 12:05pm
/me think you made a wise decision.
With customer service like that they do not deserve anything else...
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post #12 of 20
10/20/09 at 5:06pm

MP4 Nation - Shipping =0

And i was thinking mine SoundMagic PL 50 was taking too much time to get here..(in fact 20 days since the payment order its more than enough)
I agree with the poor customer service, i open a ticket an got the "equal for all"
reply:

"Check HKPost in a few days, bla, bla bla..."

This is the first time im buying anything from them and surely the last.
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post #13 of 20
10/21/09 at 11:23am
Thread Starter 
Just got a response to my ticket:

"We have spoken to HKP, they have told us the tracking should be live before the weeks end. We are sorry for any inconvenience caused."


Oh, well that's dandy. It only took 5 weeks from payment for the shipment to show up on the website. So I guess it will be another 3 or 4 months before I can expect to actually receive the item then? That's stellar.
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post #14 of 20
10/23/09 at 11:19pm
Just look at it as getting a collecters item NIB
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post #15 of 20
10/24/09 at 10:08am
Thread Starter 
This just showed up on HKP's website:

"The item (RT028714293HK) was posted on 23-Oct-2009 and is being processed for delivery to the addressee."

Well, at least it's on its way now... 36 days after payment...
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