Quote:
Originally Posted by direcow 
after quite a few months of use, one side of the cable has a loose connection - sadly I've been unable to get null to response to see if he could repair it... =\
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my friend has experienced same problem, also he didnt get any reply from Kevin. In addition, they ve sent my remolded westone 3s without cleaning tools, and it almost took 50 days (although he said it ll take maximum 4 weeks) to complete process (from the day they got my earphones). Also, i m not sure but, as i understand, they should have shipped my remolded w3s to me via dhl or at least EMS. He sent my earphones via registered airmail. Also, he sent them to my ex adress although i ve sent him lots of mail about my adress change. It was a terrible experience for me. I ve sent a mail to Kevin about my missing cleaning tools, he said he forgot it and ll send me a new one. it s has been 15 days till this mail. after this mail he didnt reply any of my mails and i couldnt get any cleaning tools. sorry but, they have terrible customer service. i ll never shop from them again.