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AudioEngine customer service sucks

post #1 of 10
Thread Starter 
Wow, AudioEngine's customer service sure sucks. I placed an order on Monday, everything showed 'in stock' on their site. They email me Wednesday saying the items were not actually in stock but they would be in today, the 3rd and would be shipped out and I would get a shipment confirmation on the 3rd.

Well, no shipment confirmation was emailed today and no one answered their phone. Meanwhile back on Monday, my credit card was charged the full order amount...
post #2 of 10
One thing for sure...They will gladly give you your money back.

My experience with them is nothing short of stellar.

They have absolutley the best customer service I have ever experienced with any online vendor.

5 Stars no doubt about it.

Like I said the best I have ever expericned...Second place is way...And I mean way back there.

Just call them or email them...Tell them they suck and be done with them.
post #3 of 10
Eh, I'm in the same boat as you. I'm going to wait until 5PM PST today before I call them, if there's no update on the shipment.
post #4 of 10
We had a small delay on an incoming shipment and a miscommunication between support, web guys, and the warehouse but everything is now back in stock and ready to ship.

Tristen, you placed your order on the 31st and it's now 4 days old but going out today - just as Logan mentioned in his email to you this AM. Sorry for the hassle.

Regards,
Brady
Audioengine
post #5 of 10
...and Ryan, your order is also going out today. Look for a tracking number later this afternoon directly from Fedex (check your spam folder if not in your inbox).

Thanks very much to all the Head-Fi people for your support. As you can see we're not big contributors but do lurk on a regular basis. We have some growing pains but are working through all these issue a step at a time. I'll stop here - no shilling!
post #6 of 10
Excellent, I literally just got the tracking email on my BlackBerry. Thanks for the extended customer support on these forums, and I look forward listening to the A2s!

EDIT: Oh snap, they're going to take an entire week to get to me. Bummer.
post #7 of 10
Their support (Logan, basically) doesn't seem to work a full day, but they usually responded to my emails within a day.
post #8 of 10
AudioEngine has perhaps the best customer service I have ever experienced from an online retailer. I own 2 pair of 5s and the speakers are spectacular as was the service I got from Logan when one speaker had a problem. It was shipped back to them and a new one received within 3 days.

The guys at AudioEngine are the best.

I completely recommend both the product and the team there to anyone considering high quality powered speakers.
post #9 of 10
Thread Starter 
Quote:
Originally Posted by j3ff86 View Post
Their support (Logan, basically) doesn't seem to work a full day, but they usually responded to my emails within a day.
Which is weird b/c on their own site they publish their phone hours yet when I called during those hours, they were not there...
post #10 of 10

You should try submitting a warranty claim!   I first called and left a message about a problem I'm having with my A5+ powered speakers.  I got a return call 2 days later and it was decided I would monitor the situation since the symptom had only occurred once. Since then, I am able to duplicate the problem with my speaker amplifier overheating and cutting out.  I have tried to call numerous times but they obviously do not man the phones and you are forced to leave a message.  I also sent an e-mail.  It's been 2 days with no reply.

They have a great 3 year warranty but I'm still waiting to see if they'll honor it!

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