Also I realise it is pretty tough to put the tips on them so will the complys fit on nicely or do I have to expand the inner core, since they cant be stretched like the silicone ones?
Why did you go through 2 dealers?
I think with the number of orders they get it's hard to give everyone's order the royal treatment. It also sound like yours is one of the most complex orders. But still, even my local pizza joint has yet to mix up my order. They can even do half half with custom toppings
That said UM did an awesome job on mine, fast delivery, perfect fit etc.
Deep down you like walking the path less travelled?.. If so, these hiccups are all part of the adventure.
Heir Audio returns the earmoulds with the completed customs.
Just wondering if you are able to send that to the other manufacturers to get your customs moulded with that exact same shape?
Actually I totally agree with you about what SHOULD happen. I just think they aren't set up to give that kind of support. I can't imagine they would intentionally want to come across as slippery or untrustworthy. Email sucks for this kind of thing anyway. It would be great if they had some telephone staff on hand to answer all the inquiries 24/7.
Do they tend to be more efficient with the remold process if you ship directly to UM in China? I'm in Vietnam and I'll be sending off a set for remolding in the next month or so.
And I wonder if head-fiers could lobby them to adopt a remold policy similar to that of Heir Audio...as long as you're sending one of their own products for remolding, of course...I think Heir has taken a bold step that makes sense (for the customer ).