I know email isn't the ideal form of contact. But I'm a student, living in New Zealand. For me to call America and have even a 10minute conversation would cost me more than I earn in 3 hours of work. $400 to me is 3 weeks worth of rent and bills. To me, it's rather a big deal.
I didn't mind the issues the first time, I understood there was a possibilty I would have fit issues or the like. I had QC issues, I wasn't too upset about that.
It was that having them repaired, and sent back, nothing was fixed. That's where I feel JH-audio really fell down.
Like I said, it's how mistakes are dealt with that I feel show a companies worth. admitting and responding is ok, but having to deal with it twice, is what isn't ok.
That's the main thing.
I'm happy with them now. I just hope I never have to deal with the company again.
I hate to say this but I would hesitate to buy a custom overseas. I'd need to be very sure it was the one for me. Of course the options become too small in some countries. I do understand the frustration but I could tell you were venting a bit. Sorry to match that.