After one of the worst and best experiences in dealing with audio vendors, I thought I would pen this little note to the community
I had been entertaining the idea of going balanced for awhile now and after reading about some head-fiers experiences with the balanced outs on the back of the Lavry DA10 I thought I would give it a shot ... given that i am cheap and the price of aftermarket senn balanced cables are through the roof I sniffed out Fidelity Audio's offerings (the other month they were 150 for a 2 meter pair w FS) ... so on July 10th I ordered them from the Canadian company and they didnt arrive by the time of my vacation 3 weeks later ... to make a long story short, by the time I got back yesterday (about 6-7 weeks in total), they still aren't here !!! It is interesting that I ordered tubes from bulgaria and caps from Japan AT THE SAME TIME and they both arrived in 2 and 3 weeks respectively; it seems customs with our friends to the north is abysmal ... at any rate, I was going ape s**t and expected to get the run around from Rick Warren at Fidelity but he emailed me back right away and promised to get me a new pair (FOR NO CHARGE) out the next day ... as to whether or not this pair materializes I will keep fellow headfiers updated, but needless to say it seems this company knows how to do business and prides itself on its ethic and customer satisfaction ... after thinking of nightmare scenarios in my head and the many ways I would flame this guy I am happy to say he surprised me --- and in my experience people rarely do that ... Kudos to Fidelity Audio !!!
I had been entertaining the idea of going balanced for awhile now and after reading about some head-fiers experiences with the balanced outs on the back of the Lavry DA10 I thought I would give it a shot ... given that i am cheap and the price of aftermarket senn balanced cables are through the roof I sniffed out Fidelity Audio's offerings (the other month they were 150 for a 2 meter pair w FS) ... so on July 10th I ordered them from the Canadian company and they didnt arrive by the time of my vacation 3 weeks later ... to make a long story short, by the time I got back yesterday (about 6-7 weeks in total), they still aren't here !!! It is interesting that I ordered tubes from bulgaria and caps from Japan AT THE SAME TIME and they both arrived in 2 and 3 weeks respectively; it seems customs with our friends to the north is abysmal ... at any rate, I was going ape s**t and expected to get the run around from Rick Warren at Fidelity but he emailed me back right away and promised to get me a new pair (FOR NO CHARGE) out the next day ... as to whether or not this pair materializes I will keep fellow headfiers updated, but needless to say it seems this company knows how to do business and prides itself on its ethic and customer satisfaction ... after thinking of nightmare scenarios in my head and the many ways I would flame this guy I am happy to say he surprised me --- and in my experience people rarely do that ... Kudos to Fidelity Audio !!!
