Oh I agree, first RS I visited (closest) had a jacked security cord on the M-80 that wouldn't unwind, so I couldn't put them on without leaning down awkwardly into the shelf... I asked if someone could fix it or unlock it for a few minutes and they basically brushed me off, not in a very apologetic way either.
The sales reps around the phone section are obnoxiously pushy too, and always hovering around the door (something I was taught not to do when I worked retail).
I was actually walking OUT (not even in) of the store during the summer, holding an EVO LTE that had come out a month earlier (and they sell it themselves so they should know this), and the sales rep goes "hey chief, wanna upgrade that phone?". Seriously? It's a small miracle if that guy scores any sales whatsoever.