Have any of you guys had to send in your CAL's for repairs? And if so, how did they deal with them? Creative is one of only two companies that I've decided not to buy from because of their horrendous customer service. They won't even talk to you on the phone if you're out of their warranty period. But that was a few years ago; I don't know if they've improved since then.
Fostex might repair them. They make the CAL for creative and also have their own customisable colour version(though I can only find a japanese website for those).