Received my replacement cable from Craig today and everything is now as it should be. Craig's products are great, and he does come through, just need to keep pushing on hte communications.
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Just wanted to give an update on my situation:
After not receiving any responses from Craig from a substantial amount of time through Head-fi PMs and his personal email @ Whiplash, I sent an email to firstname.lastname@example.org. Within twenty minutes Craig began replying to my emails swiftly. A day later, my RMA-ed cables shipped from NY.
I'm holding them in my hands right now and I feel as awed by the build quality as I was ~two years ago when I got my TWAg v1! Craig even sent me a free cable to apologize for the significant wait I had to endure (really, REALLY long...)
I feel that Craig faces many difficulties but will eventually resolve any situation professionally. Just give the man time guys!
- 440 Posts. Joined 6/2012
- Location: Metro Detroit area
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AMAZING. Craig took what was the most controversial sounding headphone and completely revamped them to become the best headphone I've ever heard.
The ear piercing highs have been tamed and the bass has a punch that instantly draws you in and helps to create a more complete listening experience.
I'm anxious to know what he can do for a pair of LCD 3s
Thank you whiplash
- 80 Posts. Joined 5/2012
- Location: West & East
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I recently received a V3 Hybrid 8 connector from Whiplash Audio... Craig was very helpful and friendly through the whole order process, and his replies were prompt even as he was snowed under with V3/Au wire orders. I want to say, this Hybrid wire really opened up my JH16 in a whole new way. It was expensive, but an expense that was worth it to me. I was questioning whether it would be, but that was before I hooked it up to my JH16. Unfortunately it makes me want to get an NT6... This wire must be a great conductor as I have to use a lower volume with the same CIEM for the same amount of sound... I'd go on, but Average_Joes review is better than mine could be. If you want one "super wire," the V3 Hybrid is definitely worth considering.
Ordered a cable in september. Still waiting. Communication has been great until recently. Not sure what's going on. And now the hybrid cable has been updated as well...
After asking for a tracking number it's been dead silent.
Edited by NorthernAvengeR - 12/5/12 at 5:02am
Same here. Contacted Craig via his site on November 18th. Received a response that evening. Sent a follow-up the next day and received a response not long after Midnight....very impressed up to that point. Followed-up the next morning to confirm my order then radio silence.
Chased Craig on the 30th via email to ask for confirmation my email was received and learn of the ETA...no response.
On December 7th, I attempted to contact Craig via his site again (in case the emails from the 20th and 30th inexplicably started going to the spam folder on his end)...still nothing.
I really want to buy Craig's cables but, particularly at this price point, I don't expect to have to work so hard when transacting with a higher-end retailer, even if it's a one-man operation. The importance of managing expectations can't be stressed enough.