Originally Posted by SACD-Man
I have since reset my contact me on my website.
Contact me at email@example.com
I agree, you shouldn't have to go through this much...
Also my customer service.
Two weeks ago, I sent an email to firstname.lastname@example.org, posted to this thread to let you know the email was sent, and sent a PM for the same purpose. I've checked my inbox and spam folders on a daily basis since then, but haven't received a response to my request to modify my outstanding order.
I sincerely hope that you and your family are doing well, as I'd feel guilty complaining about this lack of service if it was caused by matters of higher personal priority or legitimately out of your control. Perhaps it's even because you were on vacation or traveling for the holidays but, in prior posts, you'd mentioned having a staff so I find it particularly inexcusable to go silent for an extended period (even if that period coincided with the holidays). Based on my experience, you're doing your company's reputation a massive disservice by failing to manage the expectations of your customers. Particularly when dealing with a small company, I'm willing to be flexible provided I'm not left in the dark. A simple email to apologize for the delay and provide an ETA for when you'd get to my email would've gone a long way.
My original order was placed on the 20th of November, at which point the TWag v3 wasn't expected to be available until the second week of December. We're now in the first week of January and, other than your email from the 9th of December (which came after I'd complained about the lack of follow-up from the 30th of November) in which you stated, "Yes please go ahead and I will make sure it ships on time!!", I haven't heard a peep about either my original order or, more importantly at this point, my follow-up in which I requested a change to the original order along with an updated quote based on the original terms we'd discussed. For at least a few weeks, your site has reflected Twag v3 as "In stock" so I don't see any reason that I shouldn't have at least received a communication to explain the delay and provide an ETA.
I apologize for my tone, but I'm genuinely disappointed with the service I've received to-date. I'm very keen to try your cables, but this will be the very last bit of effort I put into buying them first-hand. Please check your email from the 22nd of December and respond ASAP. I'd included my phone number so please feel free to give me a ring, as it will likely be quicker to sort out over the phone.