post #5896 of 10687
11/10/09 at 11:21pm
I got email updates of my order status when the earmolds were received (same day FedEx delivered them), and then when they made it to the lab (one week later). These came spontaneously, I have not contacted them regarding my order at all. So far so good, they seem to be on the ball. Now I'm just praying for a good fit on the first try.