[Deviltooth]

So the lesson to be learned here is JH13Pros do not function well in a glass of iced tea.  I think we're all just that tiny bit wiser.

 

[daveyston23]

I'm glad to hear others are getting better service from JHA than me. Here is what I've posted on their Facebook page in the past 3 days:
 
March 31:
 
So I've decided to jump on Facebook to share my ongoing experience with ordering the JH13s through ACustoms, a dealer from Melbourne, Australia. After waiting 11 weeks, my order is still unfinished. Of course, I've tried to chase up my order numerous times. On most occasions, this has resulted in JH telling Acustoms that my order would be ready by a certain time. All of these deadlines set by JH have come and gone without completion of my order or a rational explanation for the delay. It's basically gotten to the point where I don't trust a word from JH Audio, and neither does my dealer. It seems that we're both being fed alot of BS from JH Audio (and judging from other Facebook posts and forums elsewhere, we're probably not alone). As such, I've requested a cancellation and refund of my order today. I'm fed up with the mediocre and unreliable service. I don't think I can be blamed for expecting more when I paid ~$1400AUD for the JH13s. I certainly hope that JH Audio will do the right thing here and agree to my request. I'll continue to update this space to give others an insight into one ordinary consumers' experience with this company.
 
April 1:
 
Post #1:
 
Update: Dealer called JH Audio. Dealer asked for a refund on my behalf. JH wouldn't budge on a refund, because my order is apparently in construction. Dealer was then told my order is another week away (same response as previously). When my dealer tells JH that they can't keep saying that, JH assures him that my order will be shipped out tomorrow.
 
Post #2:
 
So I'm left with no options, and I'll just have to see if JH keep their word about shipping tomorrow. Their words and assurances have been worthless so far. I wouldn't be surprised if today's conversation was an April Fool's joke
 
Post #3:
 
Just re-posting my previous posts. For some strange reason, these posts disappeared in the last hr or so.
 
Today:
 
Post #1:
 
You've got to be kidding me... I've had to repost my comments from yesterday because JH Audio have repeatedly taken them down. Obviously, they can't handle abit of honest feedback. Bloody pathetic. JH Audio is seriously the most disgraceful company I have ever dealt with.
 
Post #2:
 
Btw, JH have promised to ship out my order today. If they don't, I'll know they're screwing me again. However, I actually want my money back because I'm loathe to pay a cent to a dodgy company that has been stuffing me around for months. But JH have flat out refused a refund, so I'm left with no options.
 
End
 
These posts have been taken down for the 3rd time and are no longer viewable on JH's FB page. JH's censorship activity would give the Chinese Communist Party a run for their money. To their credit, however, JH have finally delivered on their promise. I received a FedEx Tracking ID from my dealer about 2 hrs ago. It has taken 11 weeks to get to this point. 
 
Perhaps the lesson I learnt is that if you feel that JH is stuffing you around, you might have to pester your dealer and/or JH to keep them honest. 

 

[3nenbgumi]

7th week since my impressions were received and still counting... Now I'm feeling a bit dumb to have believed that their lead time would be "3-4 weeks for normal product lines" as announced. Going to punch myself in the face. 

 

 

[EpicAnthony]

7th week since my impressions were received and still counting... Now I'm feeling a bit dumb to have believed that their lead time would be "3-4 weeks for normal product lines" as announced. Going to punch myself in the face. :rolleyes:  

I know how you feel I had to wait two months to recieve my jh16's.

 

[rawrster]

  So the lesson to be learned here is JH13Pros do not function well in a glass of iced tea.  I think we're all just that tiny bit wiser.

 
So I take it that hot tea is just fine.

 

[3nenbgumi]

I know how you feel I had to wait two months to recieve my jh16's.

Thanks a lot. That announcement was part of the reason why I went with JHA instead of a bunch of alternative choices, and reading FlySweep's comment about the exceptional service he received even in a sale period makes it hurt all the more. Am I wrong to think that us folks who put our orders through local dealers tend to suffer longer lead time (from davey's and my case)?

 

[LiteKirby]

For what its worth, I ordered my 16s at the meet on the 22nd, and the arrived yesterday.

I did pay for rush processing which I'm sure helped, but communication via email was smooth and always quickly replied to. Surprised that people are having issues, but I did pay the extra for rush partially because I'm impatient, but mostly because I felt it guaranteed work being done even through tomd of work being done towards the Roxannes

 

[3nenbgumi]

For what its worth, I ordered my 16s at the meet on the 22nd, and the arrived yesterday.

I did pay for rush processing which I'm sure helped, but communication via email was smooth and always quickly replied to. Surprised that people are having issues, but I did pay the extra for rush partially because I'm impatient, but mostly because I felt it guaranteed work being done even through tomd of work being done towards the Roxannes

If I could do it all over again, I'd pay extra for the rush service in a heartbeat. The worst thing is that I'm halfway through, or even towards the end of the lead period now, so it makes little sense to pay for it knowing that my pair could arrive in a few days' time. Got to gulf down the whole plate of poison I guess.

 

[Deviltooth]

It's ironic.  I remember visiting a few threads here where the creators said customs were on their way out and high end universals would dominate.  Now all of the Customs company threads I visit are full of messages about how backlogged said company is.  Customs are obviously not becoming any less popular, likely they are more so.

 

[goodvibes]

Tips have so much character and the fit so different that I consider them different animals all together. Of course with a universal, you can tip tune and don't need the impressions hassle. I personally feel the extra effort of customs worth it and there's plenty of available sig tune available in cables.

 

[3nenbgumi]

  It's ironic.  I remember visiting a few threads here where the creators said customs were on their way out and high end universals would dominate.  Now all of the Customs company threads I visit are full of messages about how backlogged said company is.  Customs are obviously not becoming any less popular, likely they are more so.

IMO after owning and auditioning a few top flight universals, I still think that customs are the most cost-effective way to go when it comes to approaching uber sound quality. Top tier universals can give you that at the expense of a premium over what you'd pay for similarly performing customs. Of course there are factors at which universals would beat customs hands down, but for the majority of head-fiers like us who only want a pair of the best customs, those seem to hardly matter.
 
Still it does not change the fact that I could have gone with some other brands and get much better CS though. 

 

[Deviltooth]

  IMO after owning and auditioning a few top flight universals, I still think that customs are the most cost-effective way to go when it comes to approaching uber sound quality. Top tier universals can give you that at the expense of a premium over what you'd pay for similarly performing customs. Of course there are factors at which universals would beat customs hands down, but for the majority of head-fiers like us who only want a pair of the best customs, those seem to hardly matter.
 
Still it does not change the fact that I could have gone with some other brands and get much better CS though. 

For me customer service from JH Audio was good.  Initially I had some problems but once I got on the phone they were very responsive and my JH13pro is overall a satisfying purchase.  I do think customs which require a physical touch also require closer communication as well.
 
My personal evaluation of customer service among customs companies I have deal with can be ranked in the following order:
 
Custom Art: Excellent in every respect. #1
 
Clear Tunes: Great, completely responsive and satisfying.
 
JH Audio: Good.  I had to do a little more and push a little harder (squeaky wheel) but the end results were satisfying.
 
Unique Melody: The worst buying experience of my life.  Replete with frustration, zero communication and an end result the same as if I had taken my money and flushed it down the toilet.  I cannot emphasize enough how awful Unique Melody is.  There aren't the words.  Avoid them like you would a rabid dog who has rolled in feces and is trying to give you a kiss.

 

[shotgunshane]

Send follow up emails or call. I found their email response time hit or miss. I've found that to be the case with a lot of them: UM, Clear tunes, Cosmic Ears (took 2 weeks + to answer an email), Spiral Ears, etc).

 

[3nenbgumi]

My only other customs experience is with ACS UK, whose service was totally impeccable. They had been extremely responsive even before the purchase was made and accommodated all of my requests along the process. The lead time was exactly 3 weeks from the point when my impressions were taken (not when ACS Lab received them). I was quoted 4 to 5 weeks before the purchase, which made it all the more impressive given that I received my pair by the 27th of Dec, exactly 1 day after the lab reopened.
 
To be fair, I know that ACS have always been renowned for their services and I admit I might have been a little bit spoiled by them. Perhaps it was unreasonable to expect JHA to match the excellence of ACS. Guess I'll wait a bit more and see how things fold out.

 

[kkcc]

I have experienced and heard a number horror stories with supposedly good brands/makers and one thing in common is these often involved a local retailer/dealer. Unique Melody, Audeze, Aurisonic, JH, even Fitear. My take away of my personal experience and from these threads/posts is to deal with the brand/maker direct whenever possible.

I ordered my JH13FP at their end of summer sale last year, and I received my pair 3 weeks earlier than those who ordered via a "special promotion" run by a local dealer around the same time. It turns out they batches all order and send JH the impressions in one big batch to save shipping cost. It doesn't affect the last guy ordering with them but the poor dudes who were the earliest ones suffered.... Not saying this would be generally true but at least in my market when possible I would deal straight with the maker direct as there really isn't much value added by the retailer/dealer. YMMV