Thanks rawrster for sharing your experience. My first delivery was at almost exactly 4 weeks from the date that JHA received my impressions. After quickly realizing the bad fit, I got a 2nd set of good impressions and sent everything back. It's been now over 2 weeks since JHA received my returned JH-13s and new (and redundant) impressions. At least your experience and timeline gives me some context (in the absence of updates from JHA). I just hope that *something* is happening on their end.
[And, I know this is confusing — There are two story lines going on right now in this thread: (1) "Bananaheadlin" who sent in bad impressions (in his/her words, they "aren't the greatest") and was asking about whether to pay the rush fee, and (2) mine (a.k.a., "fathom") with good impressions but nevertheless received a disappointing resulting set of CIEMS and am recommending future customers to pay the rush fee simply to be treated as an "important" customer (while I am being led to feel that I am not that by JHA). ]
I guess that given that my re-fit is still in the general duration of yours, I'll hang tight a bit longer before starting to panic. I appreciate you taking the time to post your refit experience.