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JH Audio JH-13 PRO appreciation thread - Page 359

post #5371 of 9141
10/27/09 at 12:58pm
Quote:
Originally Posted by Jarmel View Post
I think they are just behind schedule, maybe they got swamped with orders or something as they received my impressions last Tuesday and I haven't heard a thing since, including confirmation of artwork.
In over two months of dealing with JH Audio, I have had almost no correspondence with them. They never let me know when my impressions arrive, and after two re-fits, they don't even tell me when they ship. I even called to discuss my re-fits and they acted like they didn't want to discuss the problem. So I just send them back hoping for the best. Every time I send them back I send a detailed letter explaining the problem and I also leave my contact info in case they would like to discuss my fit issues. I'm on my third re-fit and haven't received a call or email yet!
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post #5372 of 9141
10/27/09 at 1:12pm
Quote:
Originally Posted by wsilvio View Post
In over two months of dealing with JH Audio, I have had almost no correspondence with them. They never let me know when my impressions arrive, and after two re-fits, they don't even tell me when they ship. I even called to discuss my re-fits and they acted like they didn't want to discuss the problem. So I just send them back hoping for the best. Every time I send them back I send a detailed letter explaining the problem and I also leave my contact info in case they would like to discuss my fit issues. I'm on my third re-fit and haven't received a call or email yet!
Wow, sorry to heard that. I have very good communications with Jamie and Brittany from the time they received my impression and when they are ready to ship, that is the same for refit too.
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post #5373 of 9141
10/27/09 at 1:13pm
Don't know if this makes a difference at all but it has left me curious........

I bought a Null Silver Enyo cable for my JH13's recently and I can tell you it makes a big difference to the SQ, real nice upgrade. However, the jack came off after a week or so and I took the opportunity to add a multifilament cover up to the 'Y'. When checking the pin polarity I found that Ground was front pin on Right and back pin on Left, this is also the case with my TF10 cable I bought to try with the JH13's. The stock cable however is different, ground is front pins on left and right Will this make any difference? They sound good with the stock and sweeter still with the Enyo so I'm curious...
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post #5374 of 9141
10/27/09 at 1:23pm
Quote:
Originally Posted by wsilvio View Post
In over two months of dealing with JH Audio, I have had almost no correspondence with them. They never let me know when my impressions arrive, and after two re-fits, they don't even tell me when they ship. I even called to discuss my re-fits and they acted like they didn't want to discuss the problem. So I just send them back hoping for the best. Every time I send them back I send a detailed letter explaining the problem and I also leave my contact info in case they would like to discuss my fit issues. I'm on my third re-fit and haven't received a call or email yet!
Hmmm. I'll give them the benefit of the doubt so far, but that behavior is exactly why I refuse to buy anything else from UE. Call them, talk to someone, a week later, call them and talk to the same person again and they have NO idea what's going on or any recollection of the order/work/etc.

Pretty much with UE, I've sent mine back, waited a week (they said it would be one week to work on them and have them shipped back) and called back. They had essentially lost my IEM's for a week and had to run around to try to find them. Oh, that's after they screwed up/lost paperwork with my initial order.

JH Has to be better than UE.
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post #5375 of 9141
10/27/09 at 1:30pm
They may have thought I explained everything in my letter so well that there was no need to contact me. I even sent pictures. I have been giving them the benefit of the doubt. However, after sending them in for a third time you would think they would want to resolve this problem once and for all! Plus, I just want to sit down for once and enjoy these things. I'm starting to feel like I should have just been happy with my sensaphonics and left it at that!
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post #5376 of 9141
10/27/09 at 1:50pm
Quote:
Originally Posted by wsilvio View Post
They may have thought I explained everything in my letter so well that there was no need to contact me. I even sent pictures. I have been giving them the benefit of the doubt. However, after sending them in for a third time you would think they would want to resolve this problem once and for all! Plus, I just want to sit down for once and enjoy these things. I'm starting to feel like I should have just been happy with my sensaphonics and left it at that!
Thats crazy unlucky. I have nothing but good things to say about JH Audio communication.

They even sent me the cleaning kit without having to remind them of the fact, a week after i received my JH13 which came with a simple note letting me know their cleaning gear was out of stock.

Top notch service in my experience...

Cheers
Xavier
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post #5377 of 9141
10/27/09 at 2:12pm
I just ordered my JH13's. However, I just found out that the audiologist that I was going to use will be on vacation for the next week!!! Argggh. I have an appointment for next Thursday but can I wait that long???
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post #5378 of 9141
10/27/09 at 3:08pm
I have seen perfect ones come in to the supplier and imperfect ones which cry 'oh my god' come in too, but they are usually a much smaller number. No doubt, the JH13Pro will keep gaining momentum here and elsewhere. Still, I wish the countersunk UE cable port was used for the JH products to add extra support.

Quote:
Originally Posted by badwisdom View Post
Thats crazy unlucky. I have nothing but good things to say about JH Audio communication.

They even sent me the cleaning kit without having to remind them of the fact, a week after i received my JH13 which came with a simple note letting me know their cleaning gear was out of stock.

Top notch service in my experience...

Cheers
Xavier
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post #5379 of 9141
10/27/09 at 3:23pm
Quote:
Originally Posted by shellylh View Post
I just ordered my JH13's. However, I just found out that the audiologist that I was going to use will be on vacation for the next week!!! Argggh. I have an appointment for next Thursday but can I wait that long???
Shelly, you gotta find another audiologist IMMEDIATELY.
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post #5380 of 9141
10/27/09 at 4:17pm
Quote:
Originally Posted by wsilvio View Post
In over two months of dealing with JH Audio, I have had almost no correspondence with them. They never let me know when my impressions arrive, and after two re-fits, they don't even tell me when they ship. I even called to discuss my re-fits and they acted like they didn't want to discuss the problem. So I just send them back hoping for the best. Every time I send them back I send a detailed letter explaining the problem and I also leave my contact info in case they would like to discuss my fit issues. I'm on my third re-fit and haven't received a call or email yet!
I am on my 3rd refit, too. I called Jerry at my 2nd refit and he was nice enough to reshell everything but didn't work out.

When I sent my jh13 for 3rd refit, I wrote an email to Jerry and he responded to me right back telling he would take care of it as soon as he receives the phones. I would call Jerry and discuss this over. I find him extremely helpful.
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post #5381 of 9141
10/27/09 at 4:22pm
MadDog,

I will email Jerry and see what he says. I'm in no way trying to bash JH audio, I'm just frustrated at this point. I know they are very busy and probably experiencing growing pains.

will
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post #5382 of 9141
10/27/09 at 4:32pm
Fit issues can certainly be unpleasant. I've had my own issues with my right monitor, but I finally just decided to keep them, and they really have no impact on sound quality or my enjoyment of these monitors.

For those of you experiencing issues that absolutely require refits, rest assured that once resolved, it will be worth it.

I've had my JH13s for 3 months now and can honestly say that for me, there is no better overall experience in terms of SQ/price/comfort/convenience when comparing to top tier headphones.

Yes, there are better sounding alternatives, but they're more expensive, not portable and aren't as comfy. And the improvement you may get in SQ is no where near worth giving up these other advantages, IMO.

You couldn't get me to trade my JH13s straight up for anything else. I just wouldn't do it.
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post #5383 of 9141
10/27/09 at 4:43pm
Gizmodo just picked up cnet's article on the JH13's.

gizmodo link: JH Audio JH 13 Pro: Earphones Actually Worth $1100 - JH Audio JH 13 Pro - Gizmodo

cnet link: JH Audio in-ear headphones: Worth $1,099? | The Audiophiliac - CNET News

Quote:
October 27, 2009 7:48 AM PDT
JH Audio in-ear headphones: Worth $1,099?
by Steve Guttenberg

The hand-built JH 13 Pro in-ear headphone.
(Credit: Steve Guttenberg)

If you have ears, prepare to open them now.

I've just reviewed a bunch of contenders for the world's best full-size, over-the-ear headphone: Audio Technica ATH-W5000, Denon AH-D7000, Grado PS-1000, Sennheiser HD 800, Stax SR-007Mk2, and Ultrasone Edition 8 headphones--and all boast higher MSRPs than the JH Audio JH 13 Pro in-ear headphone.

Sure, full-size headphones can be used with iPods and MP3 players with varying degrees of success, but they're a lot more of a hassle to lug around than the JH 13 Pro. Honestly, I prefer the sound and comfort of over-the-ear models compared with in-ear headphones. Then again, the JH 13 Pro is a very different type of in-ear design, it uses six drivers--two woofers, two midranges, and two tweeters--to lower distortion compared with other in-ear designs. It's a difference I can hear.

The JH 13 Pro's resolution of fine detail is extraordinary, drums sound more realistic than I've heard from any other type of headphone. The JH 13 Pro is "fast," cymbals' shimmer and sparkle the way they do in real life, and when a drummer whacks his sticks against the drums' metal rims, the sound is more realistic. Dynamic oomph and slam are the best I've heard from an in-ear headphone.

The JH 13 Pro's bass goes deeper than any in-ear headphone to date, but it's the way these headphones decode palpable bass textures that's highly addictive. Electric, acoustic, and keyboard basses sound more different from each other with the JH 13 Pro. Switching over to Monster's excellent new Turbine Pro Gold in-ear headphone ($299) is startling, the Turbines sound mushy and muddled by comparison. The Monster has more mid-bass fullness, which some listeners may prefer. I do not.

The JH 13 Pro's midrange clarity is radically better than any in-ear 'phones I've used to date. Its bass, midrange, and treble are better balanced and accurate than what I'm used to from in-ear designs.

My old reference in-ear Etymotic ER-4P ($299) headphones are still a truly great design, but it sounds awfully thin and dynamically squashed next to the JH 13 Pro. The new headphone's dynamics are so much more visceral than any previous in-ear I've heard, including Jerry Harvey's legendary Ultimate Ears UE-10 headphones. Jerry Harvey is the "JH" of JH Audio.

The JH 13 Pro is a 28-ohm design and it can play nice and loud with iPods and MP3 players. I also played it at home, with a Head Direct tube headphone amplifier, and the sound, especially the bass, was significantly better than what I heard with my iPod.

The JH 13 Pro's superthin cable didn't make any noise when it rubbed against my clothing, and it wasn't prone to tangling and it is user replaceable. That's not the case with any standard, universal fit in-ear headphone I know of; when those cables break, you either toss the 'phone, or pay for a repair.

Forget about noise reduction headphones, the JH 13 Pro's noise isolation is so good I didn't hear a New York City subway train pull into the station! I swear I was completely unaware of its arrival (my back was facing the train). It's not a fair comparison to "universal" in-ear designs, the JH 13 Pro's earpieces are derived from custom molds of my ear canals, so they produce a superior seal than with any off-the-rack ear tip.

Each JH 13 Pro is custom built using molds of your ears made by an audiologist, that's something you pay for on your own (depending on where you live, it can cost between $50 and $150), and send the ear molds to JH Audio.

JH Audio only builds custom in-ear headphones and prices start at $399 for the JH 5 Pro. Every JH Audio headphone is hand built and tested in Apopka, Florida. And if you ever need service, it is handled by the same people who built the headphones in the first place.

Are the JH 13 Pros worth $1,099? In my opinion, absolutely yes. And when you factor in the headphones long-term durability, it's a little easier to rationalize investing in a set of great sounding, very expensive headphones. I think you can expect to get at least 10 years of use out of the JH 13 Pros.

Jerry Harvey has been building custom in-ear monitor headphones for rock bands since 1995. He counts the Rolling Stones, Creed, The Cult, Aerosmith, Foreigner, and Linkin Park as customers. He founded Ultimate Ears in 1997 and designed all of its headphones to 2007.

The technology differences between in-ear and over-the-ear headphones are vast, and I will cover that story in a future Audiophiliac.
Steve Guttenberg is a frequent contributor to magazines and Web sites including Home Entertainment, Playback, and Ultimate AV. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.
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post #5384 of 9141
10/27/09 at 4:50pm
Quote:
Originally Posted by wsilvio View Post
MadDog,

I will email Jerry and see what he says. I'm in no way trying to bash JH audio, I'm just frustrated at this point. I know they are very busy and probably experiencing growing pains.

will
I hear you and feel same frustration as over 2 month period with jh13 I don't recall having quality time with mine. It was either magnificant sound with discomfort or comfort with sound deficiency. I do not believe I deserve any of that with jh13. I still believe there can be perfection with jh13, the ultimate.
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post #5385 of 9141
10/27/09 at 4:56pm
Quote:
Originally Posted by moonboy403 View Post
Shelly, you gotta find another audiologist IMMEDIATELY.
I was trying to find someone who was Sonus Network Provider (as suggested at JH Audio's website), someone who was also a Westone Dealer (for good measure), and someone who was within 5 miles of my house (zip code 77005). There was a unique such person (in fact only one Sonus Network provider within 5 miles of my house): Vicki Flynn of Balance Diagnostic MC.

Now, I much choose between find someone who is not on vacation close to me (not a Sonus Network Provider) or wait until next Thursday.

I am thinking of not waiting and just going with a Westone dealer. There is a person very close to me (Joan Furstenberg at Medical Center Hearing Aid Ltd) that is listed on the Westone page.

medicalcenterhearingaids.net

I am thinking of going to this person. What do you think? Do you think I should call up JH Audio an ask their opinion? I am being paranoid?
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