Thanks rawrster for sharing your experience. My first delivery was at almost exactly 4 weeks from the date that JHA received my impressions. After quickly realizing the bad fit, I got a 2nd set of good impressions and sent everything back. It's been now over 2 weeks since JHA received my returned JH-13s and new (and redundant) impressions. At least your experience and timeline gives me some context (in the absence of updates from JHA). I just hope that *something* is happening on their end.
[And, I know this is confusing — There are two story lines going on right now in this thread: (1) "Bananaheadlin" who sent in bad impressions (in his/her words, they "aren't the greatest") and was asking about whether to pay the rush fee, and (2) mine (a.k.a., "fathom") with good impressions but nevertheless received a disappointing resulting set of CIEMS and am recommending future customers to pay the rush fee simply to be treated as an "important" customer (while I am being led to feel that I am not that by JHA). ]
I guess that given that my re-fit is still in the general duration of yours, I'll hang tight a bit longer before starting to panic. I appreciate you taking the time to post your refit experience.
I will say that communication is not a strong suit. They didn't tell me if they received my JH13 when I sent them back for a refit but they do send you a tracking email when they ship it out and they had it sent overnight the first time so it came the next day. They might have done the same the second time but I can't remember. I did call them the first time just to be sure but hopefully it works out in the end for you. Also this is before the black friday sale and before the Roxanne was announced so their work load is probably larger than when I had my order.