Bought 2 IEM's and 1 on-ear headphone from ljokerl and there's so much to say. The communication was top notch from the beginning to the end. When I got the package, I had a hard time opening it with scissors. It took me about two minutes to open it, which doesn't sound like alot whole lot in words, but if you time out two minutes, then you know what I'm saying. Once I opened it, I saw each headphone in it's place, nice neat. If I didn't know any better, I'd say amazon.com shipped it (The box was an amazon.com box). Everything was bubblewrapped and in it's original packaging, so I fired each up. Being new to IEM's, I hated both with a passion, but ljokerl solved each problem and even took my annoyingly newbish questions and answered them each until I was satisfied. I'd hate to deal with someone who asked as many questions as I did, but ljokerl didn't mind at all. He's a very nice and friendly guy.