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Ue11 19927 re-do demand

post #1 of 34
5/24/09 at 3:31am
Thread Starter 
:I have got my UE11 pro last week and I'm super unsatisfied with the quality of the earphonehere is an Email to the custom department of Ultimate Ears.
HI:
I'm a consumer from Canada.I have received my UE11 PRO last week,I'm very unsatisfied with your quality of the earphones.
First,the RIGHT side earphone is CRACKING from inside!!! I'm very confused with your attitude to the customers.Your work is QUICK AND DIRTY.I'v learned it several times from the Internet.
Second,my UE11 is much more expensive than others' because of the tax, I need to pay 180$ more for this inferiority headset.
Tertiary,the surface of the headset is irregularity.When I put it into my ear,I feel uncomfortable with that,it's KILLING me.
Otherwise,the acoustic field of RIGHT side earphone is smaller than the LEFT one.
Last,your product is extremely different from your picture of UE11 in your official website.It's just ugly!Are you cheating the customers?
I hope it is clarity enough for you.I want you give me a satisfactory response as soon as possible!
Take care
Your sincere customer from CANADA


PS:I will broad this Email to several FORUMs.Let all the fanciers see what the Ultimate Ears will do to the customers.

Here is the link to the pictures~~

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post #2 of 34
5/24/09 at 3:57am
Thread Starter 
anybody advocate me。。。
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post #3 of 34
5/24/09 at 4:13am
You're likely to get more if any sympathy out of the portable headphone forum (aka wrong forum). Honestly, I don't know why you are complaining about the price, it wasn't like you didn't know how much they were going to charge you, and even if you did find out about the tax, you could have opted out. Right now all I see is "whine whine whine UE sucks". I'm not sure what your current circumstances are with UE customer support, but I'd say you should at least have a dialogue with them first before you go on a bash-crusade of UE. At the very least I'd expect them to at least attempt to right whatever wrongs you may think they have done to you. But at least do so in a constructive manner.
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post #4 of 34
5/24/09 at 4:24am
Thread Starter 
what's funny is ,I have called them several times with no responds.
and they often do not give you a feedback.(whatever email or call)
And it's not cheap,ya know?1600 Canadian bucks.
What Im talking about is I pay 1600$,right? But what do they do?They give me their "best" earphones like this???
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post #5 of 34
5/24/09 at 4:32am
Feels like you havent given them much of a chance to fix things yet. No response usually means you are calling on off hours. Did you consider that it is Memorial Weekend in the USA? People tend to not work...
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post #6 of 34
5/24/09 at 4:37am
Thread Starter 
What abt the Emails...?UE official website doesn't show anything abt their working time of the custom department.And Im confused that do you work on Friday??I call them on 2:00p.m.
Canadians work on Friday..
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post #7 of 34
5/24/09 at 4:43am
Well, i am sorry you dont like what you got my friend ...

But i think you should go there and read some waranty and technical support info:

Warranty - Support - Ultimate Ears Earphones Headphones Personal Monitors

also:

- Support - Ultimate Ears Earphones Headphones Personal Monitors

and you can try here:

- Support - Ultimate Ears Earphones Headphones Personal Monitors



But - most important weastion is - did you buy from UE store or some reseller ?



Good luck !
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post #8 of 34
5/24/09 at 4:45am
Thread Starter 
I made order directly on the internet at the official website of UE
Thanks for help
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post #9 of 34
5/24/09 at 5:32pm
Thread Starter 
continuing concentrate on
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post #10 of 34
5/24/09 at 5:36pm
Quote:
Originally Posted by sonysun View Post
continuing concentrate on
Huh?
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post #11 of 34
5/24/09 at 5:59pm
Thread Starter 
JOKING~
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post #12 of 34
5/24/09 at 6:26pm
Dude,

Mellow out. You're way too intense. They'll make it right. Many of us on this forum have needed to send the phones back for various tweaking. Others have requested and received new pairs when the quality of the original was lacking.

Let me get this straight. You tried to contact them Friday afternoon before Memorial Day weekend and you are flaming them on Saturday/Sunday because you didn't receive a reply? Lucky I'm not in charge. I'd fire YOU and demand that you return the earphones, receive your refund, and leave us the heck alone.

Good luck~!
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post #13 of 34
5/24/09 at 7:09pm
Thread Starter 
THANKS
Im just unhappy with their attitude of making earphones.
If they can do it again perfectly,why not do it perfectly first time?
They are killing themselves
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post #14 of 34
5/24/09 at 7:30pm
I understand why you would feel frustrated.

That being said, your response has been very poor. I've observed this kind of phenomenon on the internet, as someone who does business online, and would caution you that you are making things harder on yourself by reacting this way.

There is a cohort of buyers, usually younger, that seem to really struggle with delayed gratification. Checking tracking numbers five times a day, etc...

If I were UE, I would be inclined to refund your money, rather than have to deal with you further. I genuinely don't say that to be insulting in any way, simply trying to describe how I would respond if I'd received that message. That being said, I expect that they will try to make things right.

There have been problems with their customer service since the Logitech take-over, supposedly.

It's very hard to stay emotionally in control when you have a lot of money invested, so I don't blame you for reacting emotionally. But you can end up sabotaging your own interests by reacting the way you have.
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post #15 of 34
5/24/09 at 7:31pm
Quote:
Originally Posted by Luckyleo View Post
Dude,

Mellow out. You're way too intense. They'll make it right. Many of us on this forum have needed to send the phones back for various tweaking. Others have requested and received new pairs when the quality of the original was lacking.

Let me get this straight. You tried to contact them Friday afternoon before Memorial Day weekend and you are flaming them on Saturday/Sunday because you didn't receive a reply? Lucky I'm not in charge. I'd fire YOU and demand that you return the earphones, receive your refund, and leave us the heck alone.

Good luck~!
Bingo.
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