Ripped off by Audio-Magus - Page 2  

Hell, this is Christine of KingRex Tech. Basically, all customer service issue email and phone call will come to me first, if you call to our Taiwan office directly...... If you would need help for KingRex products, we are always welcome the dirct email to KingRex.... Here is the direct email box to me: kingrex.tec@msa.hinet.net.

Also, we are hope all KingRex users could get fully service, this is the message we would like all users to know:

It has come to our attention that Audio Magus, our dealership in the United States, for some unknown reasons is no longer in its normal capacity in operating the retail and after-sale service for KingRex products. With immediate effect, we suspend Audio Magus' rights in representing, selling and servicing KingRex products. As our continual commitment to customer satisfaction, we hereby authorize Obad Imports to take over the responsibility of all KingRex retail sales, warranty repair and technical support in the United States.



We apologize for any inconvenience you might have encountered. We thank you for your understanding and support. As we have many exciting new products scheduled for launch in 2009, you can be sure of our company motto is to strive for the best in product design, quality performance and customer satisfaction.

by KingRex
Christine

hello guys,
This is Christine of KingRex..... Just noted message by some kind users email........

Here is the message for our users - not advertisement !

It has come to our attention that Audio Magus, our dealership in the United States, for some unknown reasons is no longer in its normal capacity in operating the retail and after-sale service for KingRex products. With immediate effect, we suspend Audio Magus' rights in representing, selling and servicing KingRex products. As our continual commitment to customer satisfaction, we hereby authorize Obad Imports to take over the responsibility of all KingRex retail sales, warranty repair and technical support in the United States.

We apologize for any inconvenience you might have encountered. We thank you for your understanding and support. As we have many exciting new products scheduled for launch in 2009, you can be sure of our company motto is to strive for the best in product design, quality performance and customer satisfaction.

If anyone would like to pass message to me, please use my direct email box: kingrex.tec@msa.hinet.net

KingRex message for all KingRex users

hello guys,
This is Christine of KingRex..... Just noted message by some kind users email........

Here is the message for our users - not advertisement !

It has come to our attention that Audio Magus, our dealership in the United States, for some unknown reasons is no longer in its normal capacity in operating the retail and after-sale service for KingRex products. With immediate effect, we suspend Audio Magus' rights in representing, selling and servicing KingRex products. As our continual commitment to customer satisfaction, we hereby authorize Obad Imports to take over the responsibility of all KingRex retail sales, warranty repair and technical support in the United States.

We apologize for any inconvenience you might have encountered. We thank you for your understanding and support. As we have many exciting new products scheduled for launch in 2009, you can be sure of our company motto is to strive for the best in product design, quality performance and customer satisfaction.

If anyone would like to pass message to me, please use my direct email box: kingrex.tec@msa.hinet.net

If you used a Debit (check) card that is backed by VISA or Mastercard, and the purchase was run as a credit purchase (IE: You DIDN'T enter your PIN to complete the transaction), then you may be protected as a consumer.

Do a search for Visa and Mastercard "Zero Liability Policy" for more information.

I personally would call the number on the back of the card, and explain the situation to a customer service rep and see what they say.

Here, I'll get you started.

One of the biggest financial myths (at least in America) is that a Debit card does not provide the same level of consumer protection as a Credit Card does for fraudulent charges.

Good move, and good dealer!

Smart move indeed!

Larry's right...you can do a chargeback on a Visa or MC debit card that is tied to your checking account. I did it once and was told by my bank that as long as the merchant scanned your card thru a Visa/MC terminal, they could do the chargeback.

Now...go get 'em!

Note from Audiomagus

Hi everyone, this is Brian from Audiomagus. I realize there have been several comments regarding Audiomagus and service levels, receipt of product, or other issues related to transactions. I just want to let everyone know what is happening. For the record I am not making excuses just simply stating the facts of the situation here

We have been struggling for several months due to the economic climate and the inability to get our credit lines. This was initially promised to us back in September just before the market crash. Since then we have been working as many leads as possible to get what’s needed to steer Audiomagus back on track. We are not there yet and it continues to be difficult. We are dedicated to this business so we have continued to put everything we have into it.

Because we are a small business unfortunately our personal lives can have a dramatic impact on the business as well. Mike as many of you know has been ill for sometime, he is diabetic and he continues to have many related issues. Also he is fighting foreclosure on his home and his wife has a severe heart condition that limits many of her activities. My situation is that I am in the middle of a divorce and custody battle for my daughter plus my home is in foreclosure as well. We are trying to juggle these issues with the business issues to the best of our ability.

So as much as it can be imagined, we are not having much fun here. What is most important to you though is that we are dedicated to the company and all of our customers. We want Audiomagus to succeed because we believe that it is a great company that offers people a chance to enjoy high quality music for a great value. It is something that is desperately needed these days. This is why we continue to try and we don’t give up.

I would like to formally thank everyone who has been so patient regarding any current order with us regardless of the status. I am sure the frustration level has been high and not knowing is at times worse than anything else. I apologize for the inconvenience this has caused. It has been difficult to maintain effective communications as we had in the past considering the situation as important as this is.

In the end everyone has their own perception and comes to their own conclusion. I just want to help with that perception by letting people know that we want to do what is right. We are committed to the promises we have made to our customers. We hope though that people try to understand we are in a very difficult situation and we are juggling the best we can. As we are working to fix it there are many aspects to our operations that will continue to be inconsistent. We are working with another company currently that will most likely be acquiring Audiomagus so that it can return to normal operations. We expect this to be complete within the next two weeks. We are committed to fulfillment of all transactions

Also for the record, it has never been our intent to create problems or rip people off. There are easier ways to do this without loosing sleep. All we ever wanted is to create a fun source for affordable audio.

While I have sympathy for people in difficult situations, it's during these times that it is MOST important to demonstrate honesty and integrity. If you are accepting money for products you know you can't deliver, you are just destroying what little you have left of yourself.

I'm sure that, as far as Head-fi'ers are concerned, Audio Magus is no longer, and never will be a company people are interested in buying things from, ever again. That is the consequences of your choices, not the consequences of your personal situation.

Double Bravo!!

Ripped Off By Audio Magus

Brian,

You're still not being truthful with all of your customers, at least from what I've seen. What about the flat out lie you told a lot of us about the KingRex shipment being held up in US Customs?

Maybe you should have stopped taking orders when you knew that you could not fulfill them? The majority of reputable merchants do not charge your credit card until the item has shipped, you immediately ran them through and continue to drag a lot of us on with still no shipment of merchandise.

thanks for the heads up

WOW, THANKS so much for this info! I called my bank and they are crediting my account as they investigate. Brian, you have 45 days to clear your *****.