HeadAmp - Page 5

I can feel the overflowing love in this thread.

-sigh-

Yeah Headamp is a 1 man team that takes pretty high volume of amp sales but I think that people have taken it a little far. He does eventually get around to reply to emails and does return calls. You do get your product. The product is a fine one too.

So yeah, google Headamp wait times and you'll see that other people have been through this. He's not taking your money and running and IMO Headamp products aren't expensive. I mean I'd pay more for better customer communication but it seems I'm the only one. Everyone else whines at the price blah blah. What do you want?

I was trying for humor. Looks like I missed the mark. Insufficient generosity of the spirit I suppose. I vow to keep trying. If at first...

-Rick

Just want to put in another positive word for Headamp - as far as I'm concerned, the customer service is great! When my Pico had a loose headphone jack, Justin turned it around very quickly (IIRC he got it, fixed it, and sent it back in two days!), and he's always responded to my questions quickly. As far as I'm concerned his customer service is far better than most major companies (e.g. anyone tried to deal with Dell CS?) and simply outstanding for a 'small' company!

Sameer

Hey Moderator, do we really need this thread, it's more of a vendor feedback than discussion. And the OP has been resolved.

I think it's run its course.

merged in with the feedback thread

Would like to chime in after my experience with the PICO.

Great product, does what it is supposed to do properly. Awesome sound! Build quality is good.

On the Customer Service side however, not as great.

I've sent an email re: servicing inquiry and no response has been given after 2+ weeks.

The bottom line is, if you want a quality product, PICO lives up to its name, but when something goes wrong, don't expect things to go smoothly - ESPECIALLY for customers outside the USA.

Edit: I don't mind editing this review once Justin replies, or whatever comes first, either I sell the Pico, or have it serviced.

No Response on Status of BHSE

I was told by Justin in mid-December that he would finish my BHSE the week of December 14, 2009. This is his e-mail response:

John,

Finishing it this week

-Justin

I was fully paid in early November. Since then, no responses to two phone messages and an e-mail. I understand busy. I do not understand non-responsiveness.

Justin - I need a status on this. What I really need is a ship date.

JHellow

Recently got a Pico Slim from HeadAmp.  It's an amazing little amp, that is truly a "giant killer" in my collection.

 

Having other HeadAmp products, I fully understand that it's a "one man operation", and the limitations it can impose.  (Hopefully Justin will hire an intern or two in the future to help out. ;) )

 

That said, the wait (which is not unreasonable, there are other big manufacturers that have slipped ship dates much much worse) is well worth his impeccable uber perfectionist build quality. 

 

So if you value high end perfection over instant gratification, HeadAmp is a great option to buy from.

 

-Ed

I finally received it today. So 2 weeks is closer to 4 months, but i still got it. 

Edited by granodemostasa - 7/12/10 at 8:48pm

I ordered a GS-1 from HeadAmp on June 13 of last year, paying in full up front. The web site promises an 8 week delivery time, which I confirmed with Justin before placing my order. This is perfectly reasonable - I am more than happy to wait for a quality product, and looked forward to receiving my amp at the end of the summer. In reality, for the next YEAR I was told over and over again that it would be "coming soon," that Justin was "working on it," and given numerous other excuses. By the end of the November, he was trying to give me a refund instead of actually building the amp I'd already waited almost six months to receive. When I declined this offer, he asked if it would be okay if I got it by the end of the year, to which I said yes.

I know how difficult the GS-1 is to locate used, so I decided to wait it out since I already had so much time invested. I still had not received my amp by April of this year, 10 months after ordering. I stepped up my contact with Justin, regularly asking for updates on the status of my order. The pattern of excuses continued, except I was now being given specific delivery dates that never materialized.

For example, on April 8, he said "I promise to have it done very soon, and i can give you a concrete date by next week." I contacted him again in a week, to which he replied "I should have everything by end of next week," on the 16th. Yet another week later, it emerged that by "have everything" he meant "have the parts to build the amp". I ask when it would be ready and shipped, and he promised 10 days. I was busy around this time, so I didn't contact him until May 10, and again on May 14 after I did not receive a reply to the first PM. He told me "i'm very close to getting to finishing the GS-1s."

By this time I had gave up trusting anything Justin said, and decided to just wait, since I was extremely busy with other matters again. He posted pictures of GS-1s in progress in another GS-1 thread, and for the first time I knew he was truly working on them. On June 2, I received a shipping confirmation. On June 7, my amp finally arrived, almost one year after I placed the order.

I have often read that Justin always delivers and communicates reasonably well, but I cannot leave positive feedback after my experience.