New Posts  All Forums:Forum Nav:

Warren Audio (formerly Fidelity Audio) - Page 2  

post #16 of 38

I'm terribly sorry other posters had such miserable experiences with Warren.  What follows are general observations and absolutely not comments about any specific post.

 

If anyone suspects the person/business with whom he's dealing is not behaving honorably, don't sit on your rights.  Don't accept endless excuses.  Don't extend pity.  But also don't make threats or engage in name calling with the possible miscreant.  Absolutely be professional.  The quiet person, not the screamer, is the one to be feared.  Be the quiet person, not the screamer.  Do examine your rights carefully.  Aggressively take action to protect all your rights in the dispute, especially time-limited rights, in writing.  If it turns out that there was an honest problem, that will become clear enough soon enough and you can both start negotiating the next transaction.  If it turns out you're dealing with a sociopath, remember that they can't help themselves.  It's what they are.  You are prey and they are predators.  Act to protect yourself or be eaten.  I think of sociopaths as the human equivalent of boa constrictors.  By the time you realize you're having difficulty breathing, you're doomed.  The trick is to not let these constrictors wrap themselves around you in the first instance.  


Edited by ricmiclaw - 5/17/11 at 11:30am
post #17 of 38

This is a re-post, it was originally in-between ricmiclaw's last two posts:

 

While I can't outright say that Rick Warren is a crook, I can say that Warren Audio should be avoided at all costs.

 

Evidently he was already banished from Paypal (I Paypaled him at support@warren-audio.com), and now he has probably screwed up [removed by moderator] account. Do a google search for Warren Audio, and see all the Head-fi threads about him that have been taken offline; some of them are cached.

 

If his "exclusive" Russian ortho headphones are real (and I don't think that they are), then I feel sorry for the Russians.

 

He sent me abusive, lying emails as well, even claimed that I was abusing the Paypal dispute system against him. Paypal decided in my favor, with Rick kicking and screaming the whole way. That's probably why he had to use this Rachel's Paypal account in the first place.

 

I went through this with him well over a year ago as well and decided to give him another chance recently because I got refunded for the first set of bad cables voluntarily, but it was after he had accused me of lying then as well. So that was my bad but I believe in second chances, as anybody can make a mistake.

 

He can't solder to save his life, that hasn't changed a bit. The reason I gave him another chance is because he said he was outsourcing the soldering but never again. That was another lie, he sent me two defective cables this time and refused to refund my money before Paypal intervened. I opened up and looked at the first defective one he sent and it was indeed a butcher job like those posted in this thread, and like the cables that he sent me the first time over a year ago. Evidently the outsourcing was only temporary if at all, or the person Rick is paying solders as badly as he does.

 

Besides the Russian orthos, the other big joke on his website is his stated satisfaction/return policy.

post #18 of 38
Quote:
Originally Posted by grokit View Post

This is a re-post, it was originally in-between ricmiclaw's last two posts:

 

While I can't outright say that Rick Warren is a crook, I can say that Warren Audio should be avoided at all costs.

 

Evidently he was already banished from Paypal (I Paypaled him at support@warren-audio.com), and now he has probably screwed up "rachelmendgen"'s account. Do a google search for Warren Audio, and see all the Head-fi threads about him that have been taken offline; some of them are cached.

 

If his "exclusive" Russian ortho headphones are real (and I don't think that they are), then I feel sorry for the Russians.

 

He sent me abusive, lying emails as well, even claimed that I was abusing the Paypal dispute system against him. Paypal decided in my favor, with Rick kicking and screaming the whole way. That's probably why he had to use this Rachel's Paypal account in the first place.

 

I went through this with him well over a year ago as well and decided to give him another chance recently because I got refunded for the first set of bad cables voluntarily, but it was after he had accused me of lying then as well. So that was my bad but I believe in second chances, as anybody can make a mistake.

 

He can't solder to save his life, that hasn't changed a bit. The reason I gave him another chance is because he said he was outsourcing the soldering but never again. That was another lie, he sent me two defective cables this time and refused to refund my money before Paypal intervened. I opened up and looked at the first defective one he sent and it was indeed a butcher job like those posted in this thread, and like the cables that he sent me the first time over a year ago. Evidently the outsourcing was only temporary if at all, or the person Rick is paying solders as badly as he does.

 

Besides the Russian orthos, the other big joke on his website is his stated satisfaction/return policy.


I would be careful even using Rick's X-10 headphone cable with the HE6's. Can't say for sure if the X-10 cable broke my HE6's, but when I E-Mailed Rick (end of January 2011) about my X-10 cable problem (one channel went out on my HE6's) he told me that he thought there was a problem with the plugs he was using for the HE6. I did try the cable that came with the HE6's, only to find out the opposite channel that went out using the X-10 cable was out using the stock cable. Fang at Hifiman replaced my HE6's about three months ago and I have not had any problems.

Take note that my X-10 cable is still broken and not fixed as Rick said he would do, and has never been used on the replacement HE6.

 

I looks like Warren Audio (rick) has been banned on Head-Fi, as he should be.


Edited by sillysally - 5/19/11 at 5:44am
post #19 of 38

May I suggest that anyone treated badly by Rick Warren file a case at econsumer.gov, and also one at The Better Business Bureau of Mainland British Columbia, where Warren resides.

The web address for the latter is http://mbc.bbb.org/

They are busy but promise to take up the case within 6 weeks. They are in Rick's area.

Perhaps entering more cases for the same company will help.

 

Dennis

post #20 of 38
BodieBill:

There's a problem using BBB as the mechanism for resolving disputes that involve the Warrens of this world. BBB's dispute resolution process involves three parts. First they try to intercede as a neutral third party to facilitate communications between the disputants. If you feel that the problem in your dispute with Warren is that communications are breaking down so that the right people in a position to correct an honest error are just not getting the message at Warren, then BBB is your place. On the other hand, if you feel that there's a fundamental problem of business ethics that may be at work here, then BBB will not be able to help because their underlying assumption is that both disputants are honest and the problem is rooted in honest disagreement that can be resolved by using a third party mechanism like BBB.

The other two methods BBB uses for dispute resolution are mediation and arbitration. Mediation is where the disputants agree to use a third party to intercede in their dispute to attempt to negotiate an acceptable compromise. In mediation, neither disputant is obliged to accept the outcome of the negotiations unless they agree to accept the result after they see what it is. In arbitration, the disputants agree to allow a third party to actually decide the outcome of the case and the result is binding on both disputants. Note that in both mediation and arbitration, both disputants must agree to participate in the process, with the difference being whether they agree to be bound by the outcome. Do you think Warren is going to agree to either voluntary mediation or binding arbitration? BBB explicitly states that they have no power to compel a result absent agreement of the disputants nor do they have any power to impose punishments or penalties. Unless you feel that you are dealing with an honest difference between honest people, you are wasting your time with BBB.

Your remaining recourse is either with Canadian authorities (law enforcement, licensing, etc.) or through the civil Canadian courts, the latter choice costing possibly considerably more than the amount in dispute. Also, even if, as you said, your time for filing a PayPal dispute/claim has expired, PayPal's website states specifically that they want to know about possible fraud where someone consistently fails to deliver goods purchased and paid for or consistently delivers defective goods purchased and paid for, using PayPal as the payment intermediary. It's going to be very hard to recover your loss, given the facts of your case, but you can at least make sure that PayPal knows that the facts of your case may seriously contribute to the possibility that there is a pattern of abuse involving Warren. In this way, if PayPal believes Warren is involved in fraud, PayPal can take every measure at their disposal to prevent him from hurting any more people. Make sure that you speak to a fraud specialist who can actually take action or alert the right PayPal managers, and not just one of their general people who will say anything to make you happy but do nothing about your complaint. Again, this is only to help others, not to get your money back. The time for that at PayPal has passed, according to your posts.

Good luck.
Edited by ricmiclaw - 5/22/11 at 2:42pm
post #21 of 38
The Better Business Bureau is utterly worthless. They give away certificates if you pay them and do almost nothing when there's a dispute. Forget the BBB.

You're better off disputing through a credit card or PayPal. If those don't work, use the legal system.
post #22 of 38

Well put by Uncle Erik and much more succinctly, too.

post #23 of 38

I just want to add my name to the growing list of Rick Warren's latest victims.  He asked me to send back my defective HD800 cable (right channel going out, and sometimes left) then solicited I could pay half price for an upgrade to the new X10Pro.  So I sent him back the cable with tracking and paypal'd another $200and change.  It's been about 5 months.  When I first emailed (long after i should've recieved the new cable) he claimed he never recieved my return.   After I provided tracking info, he admitted he found the envelope and apologized.  After many more broken promises of immediate shipment and tracking, no cable.  He also got a bit abusive at one point when I enquired. 

  Now, would I even want his new X10pro, could it hurt my headphones really?

  I have just about given up, but cannot.  I heard ONE person finally got their cables, after Rick Warren was BANNED from Head-fi due to his posts.  Maybe Rick thought he could get back on Head-fi by finally delivering that guy's cables.   I don't know if i have much leverage now.  I could post on Audiogon. 

 Or are there other prominent audio sites I could use? 

  I thought Rick was just terrible at retailing his products, but after reading these threads, I think the only way I can get my cable is if Rick thinks he has something to loose by not fulfilling the order.

post #24 of 38

torches-and-pitchforks.jpg

post #25 of 38
billyearle, I'd strongly suggest contacting PayPal and/or your credit card issuer. Protect yourself.

I will also add that we do not discuss the reasons behind bans at Head-Fi.
post #26 of 38

And I strongly suggest contacting the local police department in Canada.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Edited by IPodPJ - 6/12/11 at 3:25pm
post #27 of 38

We can't have him arrested for reasons that have already been stated, or even outright call him a criminal on these forums without swift moderation. We'll see if we are even allowed to call him out as an obvious sociopath! Five months is way past the cutoff for filing a Paypal dispute, and the credit card issuer will just defer to Paypal for a remedy if Paypal was used. If billyearle used a credit card directly there might be a chance for a chargeback depending on the issuer's policy but is has been a while so good luck with that. Other than that torches and pitchforks are the only option for dealing with this person!

 

Not that I'm actually advocating violence per se wink_face.gif


Edited by grokit - 6/11/11 at 11:51pm
post #28 of 38

Quote:

Originally Posted by grokit View Post

We can't have him arrested for reasons that have already been stated, or even outright call him a criminal on these forums without swift moderation. We'll see if we are even allowed to call him out as an obvious sociopath! Five months is way past the cutoff for filing a Paypal dispute, and the credit card issuer will just defer to Paypal for a remedy if Paypal was used. If billyearle used a credit card directly there might be a chance for a chargeback depending on the issuer's policy but is has been a while so good luck with that. Other than that torches and pitchforks are the only option for dealing with this person!

 

Not that I'm actually advocating violence per se wink_face.gif


I'm not sure I understand why you can't have someone arrested that steals money.  That is a crime in any country.


Edited by IPodPJ - 6/12/11 at 3:23pm
post #29 of 38
Quote:
Originally Posted by IPodPJ View Post

And I strongly suggest contacting the local police department in Canada and having this scam artist arrested.

 

He is a sociopath obviously and can't help lying.

 

He claims, and I quote "between customers and distributors, I already have the first 50 pair production run sold, and a large waiting list for the 2nd production run of 500 pairs" of his new planar magnetic headphones which he will be hand-soldering the parts on.  How many people would actually trust his soldering skills after reading what's been posted here, and purchase a product which doesn't even have an actual picture?

 

Billyearle, I sent him an e-mail on your behalf and he claims he already shipped out your cables.  Whether you choose to believe that or not.........

 

 

 

Thanks IpodPJ.  Funny he sent you an email about this, but hasn't responded to any of mine about it when it's MY order blink.gif.   Until my last post above from a few hours ago, all of my emails to him were extremely polite.  Immediately after making the above post I emailed him more bluntly (but civilly) telling him I have recently discovered many similiar complaints about him and notifying him I will have to report this to the Fraud dept at Paypal and share my experiences on various audio websites if I don't recieve a tracking #  and working merchandise soon.  I don't know what else I could do.  I wonder if a number of us could contact the local Canadian police dept, if anything would be done.   Do they do anything about mail order/internet fraud/theft? 

  Yeah, there was one point in between the months-long series of promises to send the cable, that after ignoring 3 emails for 6 weeks, he then claimed "oh I'm sure i must've sent it, but can't locate the tracking #".   That was after a previous string of having promised to ship the cable and forward me the tracking info "tomorrow". 

 

  I think at this point I should also start asking around for recommendations on a reasonably priced HD800 cable.   They sound too shrill to me in the treble on strings especially (sibilant?) with the stock cable.

 

 

 


 

 

post #30 of 38
Quote:
Originally Posted by billyearle View Post



Thanks IpodPJ.  Funny he sent you an email about this, but hasn't responded to any of mine about it when it's MY order blink.gif.   Until my last post above from a few hours ago, all of my emails to him were extremely polite.  Immediately after making the above post I emailed him more bluntly (but civilly) telling him I have recently discovered many similiar complaints about him and notifying him I will have to report this to the Fraud dept at Paypal and share my experiences on various audio websites if I don't recieve a tracking #  and working merchandise soon.  I don't know what else I could do.  I wonder if a number of us could contact the local Canadian police dept, if anything would be done.   Do they do anything about mail order/internet fraud/theft? 

  Yeah, there was one point in between the months-long series of promises to send the cable, that after ignoring 3 emails for 6 weeks, he then claimed "oh I'm sure i must've sent it, but can't locate the tracking #".   That was after a previous string of having promised to ship the cable and forward me the tracking info "tomorrow". 

 

  I think at this point I should also start asking around for recommendations on a reasonably priced HD800 cable.   They sound too shrill to me in the treble on strings especially (sibilant?) with the stock cable.

 

 

 

 

 

 

 

 

I'm not going to hurl names around.  Warren's actions speak for themselves.  Read my posts about him, carefully.  I timely filed a PayPal complaint and got all my money back.  Do you think PayPal refunded my money just because I'm a nice guy?  I'm sure the answer is "yes" but I'd bet there were factors related to Warren's conduct that affected their refund decision.  I won't call him a sociopath as someone else did (nor would I disagree with the label - I just won't personally use it).  However, I think it would be useful and enlightening if you looked up the defining characteristics of the term.  Compare those characteristics with your experiences and take actions to protect yourself; take whatever actions might remain available to you.  Take them now.

 

As far as HD800 cables, if you want no fuss/no muss ready-made cables (both single ended and balanced), check out the HeadRoom site; they're in Colorado and have been around for many years.  If you want a custom job, try Drew Baird at Moon Audio in North Carolina.  He's done work for me and I think you would like it very much.  HeadRoom actually referred me to Drew when they declined a recabling job I asked them about.  HeadRoom does recable certain models, but not all.  Drew is the same but he does far more custom jobs than HeadRoom, so long as the custom job looks like the original when he's done with it.  For this reason, he won't recable Stax (at least not the SR-007MK2 or SR-009).  Both HeadRoom and Moon Audio are sponsors of this forum and I've done business with both.  In fact, Drew sent his Silver Dragon cables to Grado for them to install for me while my PS1000 was in for warranty repairs.  Grado did it and the warranty (for what it's worth, see below) remains good.  And, of course, as HeadRoom and Drew don't pay me for these endorsements, there are others from whom you could seek help with your HD800s.  I'm sure if you found the right people, they too, would do quality work.

 

If you purchased from an authorized dealer, you've spent about $1,500 for the Senns.  Don't try to save a few dollars for a deal on cables from some guy like Warren.  Some people have had their Senns (and other) expensive trophy headphones damaged by bad cables, bad soldering, bad connectors, you name it.  It's not worth it.  Check out my posts on the problems I'm having dealing with warranty repairs for my Grado PS1000.  I'm not saying everybody's experiences with warranty or other repairs are as bad as I describe there, but you really don't want to ever go there.  Sometimes, it's horrible.  Just spend the money on quality work and move on.  You'll enjoy the results for years to come.

 

Good luck. 

 

 



 

New Posts  All Forums:Forum Nav:
  Return Home
This thread is locked