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Phonak Audeo Defect Thread - Page 6

post #76 of 467
I got my replacement!!!!!
Bill really reacted very quick. The package was shipped on the first of april (no joke!) and arrived yesterday the sixth of april (that makes 6 days from USA to The Netherlands).
The new ones sound even better then the oldies (Is that possible?).

Cheers,


Frank
post #77 of 467
Thread Starter 
Quote:
Originally Posted by wbrownie View Post
We will continue to replace any defective PFEs no questions asked. The current stock of product shipping are a later production run and so far we have not had any returns because of cracks.
That's great news. Does that mean all online vendors have receipt of new stock now? And is there a batch number for buyers to look out for if they get replacements from somewhere other than directly from Phonak Audeo? Anyway, it's reassuring to know you've had no returns from the current stock. That should please a lot of potential buyers
post #78 of 467
I had my replacement pair too. Phonak realy takes sirrious about customer satisfaction.
post #79 of 467
Quote:
Originally Posted by fyu View Post
I hope this thread doesn't scare people from buying the PFEs. I doubt the QC issues is this bad. I personally think the shape of the PFEs contributes a lot of the increased stresses + a combo of bad batch of plastic molds (poor temperature during injection? bubbles?). (yes, most of the defects are on black PFEs, but how many people have the white ones?)
I've got a white PFE (although I wanted a black one ). After 2-3 months, they haven't failed, but I noticed that the cable is getting stiff. I always use the ear guides. If they fail, would it be possible to get a refund?
post #80 of 467
Oh, was getting concerned looking at the thread title and 6 pages = :/ but good to see it was just a bad batch.
post #81 of 467
I spoke to the Phonak UK Product Manager today just to make sure they had received my cracked pair. They had, and shipped a replacement pair to me yesterday so hopefully I'll have them tomorrow
post #82 of 467
The seller i used in UK recieved my 'phones today, and they contacted Phonak who will send me a replacement pair direct.

Good work Phonak
post #83 of 467
Got an update for you guys.

I ha originally posted about mine cracking awhile back.

Now my replacement pair have also cracked. This crack is in a new location, on the right driver where the wire enters the housing.

I have the black phonaks.
post #84 of 467
Thread Starter 
Quote:
Originally Posted by vulc4n View Post
Got an update for you guys.

I ha originally posted about mine cracking awhile back.

Now my replacement pair have also cracked. This crack is in a new location, on the right driver where the wire enters the housing.

I have the black phonaks.
Your second pair cracked? Can you see a date of manufacture on the box?

EDIT: I'll update this in the first post.

Oh, and do you have a pic? I don't think I've heard of any cracks appearing where the wire enters the housing.
post #85 of 467
Quote:
Originally Posted by soozieq View Post
Your second pair cracked? Can you see a date of manufacture on the box?
Yes. Unfortunately I don't have the box because I used it to send back my first defective pair in.
post #86 of 467
Quote:
Originally Posted by vulc4n View Post
Got an update for you guys.

I ha originally posted about mine cracking awhile back.

Now my replacement pair have also cracked. This crack is in a new location, on the right driver where the wire enters the housing.

I have the black phonaks.
Sound horrible
post #87 of 467
Quote:
Originally Posted by ulyses View Post
Sound horrible
I'll take cracking housings over the failing cables of the Sleek SA6.

As long as Phonak continues to take care of me like they did the first time I'll be happy.
post #88 of 467
Quote:
Originally Posted by faranka View Post
I got my replacement!!!!!
Bill really reacted very quick. The package was shipped on the first of april (no joke!) and arrived yesterday the sixth of april (that makes 6 days from USA to The Netherlands).
The new ones sound even better then the oldies (Is that possible?).

Cheers,


Frank
where have you bought it ?
still waiting for mine, have to listen to some backup phones now..
post #89 of 467
Thread Starter 
Quote:
Originally Posted by vulc4n View Post
As long as Phonak continues to take care of me like they did the first time I'll be happy.
Was it an online vendor who replaced them or did they come directly from Phonak Audeo? It was posted here that replacements were coming from new stock, but if you don't have a box with the date of manufacture on it, you can't know which batch it's from. I suggest you call Phonak Audeo and request a replacement set from the new and current stock to be on the safe side, and find out which batch your replacements came from, if you can.
post #90 of 467
Quote:
Originally Posted by soozieq View Post
Was it an online vendor who replaced them or did they come directly from Phonak Audeo? It was posted here that replacements were coming from new stock, but if you don't have a box with the date of manufacture on it, you can't know which batch it's from. I suggest you call Phonak Audeo and request a replacement set from the new and current stock to be on the safe side, and find out which batch your replacements came from, if you can.
My replacement came directly from phonak.
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