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Grado! =(

post #1 of 6
3/12/09 at 5:07pm
Thread Starter 
So I think I'm done supporting Grado. =(

I've owned a few pair of Grados both new and used. Currently the only pair I have are vintage RS-1's. I actually sold them recently and the drivers were damaged in shipping it appears. I contacted Grado via email and received a lightning fast (30mins?) response saying they would repair them for $100. So I replied and voiced concern that these were vintage models with the older drivers in them. I was worried I would get them back with current gen drivers in them. Since I've sent that email they never reply to my emails now. I've tried a few times to contact them about it via email and telephone. No dice, it just feels like I'm being ignored. I fully expected to get a response to my very first email saying they couldn't have them come back to me as vintage. I assumed before emailing that they didn't have vintage drivers just laying around. If that's the case I just want them to tell me that!
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post #2 of 6
3/12/09 at 5:13pm
Yeah, that seems like a case where they don't have the drivers, so there is no sale and they'd rather move on to customers that they can make a sale off of. But it would have been nice to at least get a response. I think they operate on minimal staff, and I'm sure they get all sorts of emails that they can't keep up with.

I'd say you have a legitimate gripe there.
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post #3 of 6
3/18/09 at 12:33am
Funny, I've emailed them twice about the new wooden box and not gotten a reply on either try. Your luck is at least 50% better than mine-- you got a response! I'm shocked.
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post #4 of 6
5/5/09 at 4:57pm
i had a bust driver on my old SR225's and I sent them to america, they were repaired for free. - overall good service??

not exactly. I had to send a few e-mails to them after getting automated responses like "contact your UK distributer". I actually looked up the UK distributer and they were not interested at all.

I think it was only after in my last e-mail I said I was going to soon purcahse RS-1's that they were interested in servicing my SR225's.

So in the process I was without grado sound for about 3 months. I shipped them to a small outlet in a huge industrial area of new york I think. I was happy to get them back working like new but it was a painful process and I think for the prestige pricing Grado set on their headphones, they should provide an unlimited gurantee at no extra charge.
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post #5 of 6
9/11/09 at 2:16am
I emailed Grado twice about different requests, John was very helpful, he replied straight away. For me they have been excellent.
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post #6 of 6
9/13/09 at 3:37pm
I'd keep trying. I remember your thread about the damaged drivers. I'm sorry to hear you're having more woes. I'm sure there is a reason for their delays in contacting you. Perhaps it's something as simple as that they aren't sure that they have spare vintage drivers and are trying to hunt them down.
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