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Phonak Audeo (PFE) Appreciation Thread - Page 168

post #2506 of 2877

It is a classic one, when they smell $ they are responding mails very quickly, because prior buying the PFE I have sent them a couple and got answers immediately, but when their customer has a problem they easily jump to a conclusions that accidently goes in their favor.

 

 

 

 

 


Edited by loopfreak - 3/22/12 at 5:39pm
post #2507 of 2877

Just bought the Perfect Bass. I love the design and the convenient location of the mic. I honestly have a hard time telling the difference in sound quality between the Perfect Bass and Klipsch S4.

 

Whats the difference between the Perfect Bass and the

Audéo PFE 132?

 


Edited by dascoo1 - 3/23/12 at 10:20pm
post #2508 of 2877

Are the anthracite (black) ear guides better in terms of comfort than the translucent ones? In the picture, it seems that the anthracite ear guides a bit bulky.
 

Quote:
Originally Posted by dfkt View Post

The new black ones are better. The cable doesn't slip out of them as easily as with the transparent ones, and they don't get ugly yellowish over time.



 

post #2509 of 2877
Quote:
Originally Posted by dascoo1 View Post

Just bought the Perfect Bass. I love the design and the convenient location of the mic. I honestly have a hard time telling the difference in sound quality between the Perfect Bass and Klipsch S4.

 

Whats the difference between the Perfect Bass and the

Audéo PFE 132?

 



I have the PFE 132 but not the perfect bass

post #2510 of 2877

Do you reckon its the same as the other PFE, but the difference is that you get more accessories plus a mic remote with volume controls?

 

I know the Perfect Fits are exactly the same as the Perfect Bass.

post #2511 of 2877
Quote:
Originally Posted by dascoo1 View Post

Do you reckon its the same as the other PFE, but the difference is that you get more accessories plus a mic remote with volume controls?

 

I know the Perfect Fits are exactly the same as the Perfect Bass.

 

I believe the 132 just has a 3 button control instead of the 2 button on the 122. As far as the earphones themselves they all use the same driver, but the PFEs come with the grey/black filter, and the PBs come with the green filter.
 

 

post #2512 of 2877
Quote:
Originally Posted by loopfreak View Post

I am not thrilled that I have to post this, I bought PFE two months ago with those extra filters and tips. Black filters got dirty and I thought since I have spare ones I will use them until I got those clean.

 

And when I took those Black filters I saw that the nets on both filters were off and tied to a ring only with a tip.  Those filters were placed under the pivot hinges and was a little harder to get so at the start I got those from the middle, it was easier.

 

When I was buying the headphones they responded quickly, instantly and when I told them about defect I got they did not respond at all. I have sent two mails to their marketing manager and on the mail provided at the site.

 

They are probably thinking that I wanted to milk them for one set of black filters that I have broke and that's what irritated me the most.

 

THIS THE LAST THING THAT I AM BUYING FROM PHONAK AND IF SOMETHING GETS FAULTY NEXT TWO YEARS I WILL JUST TROW THEM TO TRASH.

 



 



Quote:
Originally Posted by tinyman392 View Post


They tell you not to screw too deeply when removing filters for a reason.

 



Quote:
Originally Posted by loopfreak View Post

Than it is a miracle how all the other filters that I have been using including Green and Gray are alright.

 

I was not removing filters from the iem, I was taking the filter from the ring box (for the first time as described in my post) when I saw this fault, which is not hollow. Nets are holding for the ring trough the middle (on both filters) and I could not do that by screwing the stick too much.

 

Thanks for the help anyways...



 



Quote:
Originally Posted by Totally Dubbed View Post

Yeah they are a lil slow replying...they hardly respond via FB.



 



Quote:
Originally Posted by loopfreak View Post

It is a classic one, when they smell $ they are responding mails very quickly, because prior buying the PFE I have sent them a couple and got answers immediately, but when their customer has a problem they easily jump to a conclusions that accidently goes in their favor.

 

 

 

 

 



Since I brought this to the public, I feel that I should update my posts that I have got an reply, a very late one ( I will just say, not from the Manager), and was generously offered for a compensation, which I felt obligated to refuse, although I appreciate the gesture.

 

I want to apologize to all that were caught in the middle but one thing is definite, Phonak has serious disrespect or lack of professionals when it comes to customer care.

 

Cheers

 

 

 


Edited by loopfreak - 3/27/12 at 4:06am
post #2513 of 2877

My post remains - they don't respond to FB nor emails...

post #2514 of 2877

I have lost one of the earbuds (the smallest gray ones due to my tiny ears) tonight! angry_face.gif

 

Darn, where can I buy replacement earbuds cheaply?  

post #2515 of 2877
Quote:
Originally Posted by aimran View Post
HiFi Headphones is selling the Phonak Audeo PFE 122 Perfect Fit In-Ear Monitor Headphones for about $86 or £65 shipped with coupon code FB12-PFE122

Also, HiFi Headphones does ship worldwide.

Quoted from ABI.

post #2516 of 2877

Not a big fan of my PFE112s. They sound like a 1-driver version of TF10, without the bass quantity, same distant vocals, and sparkly sound that was a delight at first but does not endure.

post #2517 of 2877

 

Quote:
Originally Posted by Yggdrassilious View Post

Not a big fan of my PFE112s. They sound like a 1-driver version of TF10, without the bass quantity, same distant vocals, and sparkly sound that was a delight at first but does not endure.

 


Distant vocals?  Which filter are you using? 

post #2518 of 2877

I am getting a set from Sound Earphones and I anticipate they will help out with warranty work if and when it's needed. So far, they've been on the money when it came to general inquiries.

post #2519 of 2877

Can anyone recommend a shop other than Audeoworld to order a set of black filters for the PFE 112s?

$25 shipped for one set of black filters is a complete rip off! Back in 2009 I was able to get a set of black filters for $10 shipped.

Highway robbery!

 

I am tempted to pick up a pair of Westone UM2s and toss the PFE112s, once my supply of black filters is depleted.

Phonak's cash grab antics coupled with the poor build quality of the PFE112s is really disappointing.

 

Milan

post #2520 of 2877

I hope it's ok to "advertise" here:

 

I am selling my PFE 111 along with some extra accessories, which I would also sell separately. So if anyone had a 012 and wanted some ear guides and a box of gray filters check out my sale:

 

http://www.head-fi.org/t/602248/phonak-audeo-pfe-111-org-box-accessories-additional-accessories

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