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my experience with livewires so far - Page 2

post #16 of 65
Quote:
Originally Posted by hockeyb213 View Post
kk they will be getting a call very shortly
Can you ask about my order too? Mine turns 3-week old today
post #17 of 65
Thread Starter 
haha they won't lemme get that type of info but I will give them a call shortly I guess they get the info on the order from my name?
post #18 of 65
Quote:
Originally Posted by hockeyb213 View Post
haha they won't lemme get that type of info but I will give them a call shortly I guess they get the info on the order from my name?
Good luck! and let us know the outcome.
post #19 of 65
Thread Starter 
I sure will
post #20 of 65
Quote:
Originally Posted by n_maher View Post
My experience (somewhat documented in the main Livewires thread) goes like this:
  • great pre-sale service, emails answered within hours of being sent
  • after I paid for them I couldn't get an email response out of them
  • called them yesterday to arrange the return of ear pieces (more on that below) and they answered the phone right away and were polite and friendly
I get the exact same treatment here...(which sucks to know that after they get your money the attention goes to 0)

And hockeyb whatsup?
post #21 of 65
Thread Starter 
UPDATE whenever you call them use the california 510 number since they always pick that up and I have not had sucess using the 800 one. By the time I will get them (next week) it will be a 5 week turn around time. THIS IS HORRIBLE. They told me they were going to rush them and have them to me in 2 weeks since I needed them for performances. I made sure to let them know how dissapointed I was and I expect them to upgrade me from 2 day to overnight and possibly a second cable for free. It is not cool to not only horribly miss a deadline but to also not even tell the customer of the situation. Going back I would have ordered the ue-11's which I will still end up doing sometime in a few months from now.
post #22 of 65
You were so emphatically supporting Livewires just last week in your IM messages, convinced that they had solid turn-around times. I guess you've changed your mind.
post #23 of 65
Thread Starter 
Thats because my 2 friends got theirs in 3 weeks or less and now mine is 5. I cannot completely blame livewires since their shipment got caught up and I guess it was out of their control but they were completely wrong in not contacting me or telling me my livewires were going to be so late. So if that translates to changing my mind then yes I absolutely did
post #24 of 65
My take is, that's what u gotta put up with othar than paying 3x for those other premium customs.

Sometimes, I prefer these under-the-radar, no-big-brand-names 'coz I know they are giving me a good deal, as long as I realize I won't get any chocolate mints, no nice box. Livewires is been in business for a few years, so unless they gone into financial difficulties lately...
post #25 of 65
Thread Starter 
Well according to them a shipment of "parts" was caught up in customs causing a delay so I don't know but either way I am going to end up with the best IEM out there. Therefore it just annoys me that I am having issues. I bought the livewires as a good idea to see how customs compare to my universals and if I liked em enough to invest in a more expensive pair
post #26 of 65
I haven't contact Livewires, and they haven't told me of the delay... Here I am sitting and waiting and hoping they meet their 3-week turn around time. It's my one-month anniversary this Friday.

Plus, they still haven't answered any of my emails since the order.
post #27 of 65
This is pretty disconcerting for someone considering an order. Looks like I'll be going for the UEs after all. Saves money in the long run I suppose...
post #28 of 65
...Even if you have to wait 10 weeks....Livewires are so worth the wait. Things can go wrong even with the best of companies regardless of price.
post #29 of 65
Thread Starter 
Well idc if something goes wrong but tell the customers for god's sake. I don't mind delays but I do mind not keeping a customer in the know about the situation
post #30 of 65
Reading this is quite alarming to say the least! That is terrible customer service!! It's almost like a bunch of unreliable stoners are running that business...
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