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How long does Grado Labs take to repair headphones?

post #1 of 12
Thread Starter 
Hello all, I was wondering how long it takes Grado Labs to repair a pair of headphones? I sent in my Grado RS-1 two weeks ago and I still haven't gotten them back so I'm getting kind of worried.
post #2 of 12
when i sent my sr80's, it took a few days to get there (i tracked it)

after they received it, it took them maybe a week and a half to fix it. plus another ~week to get them back to my doorstep. i got them back in less than 3 weeks from when i sent them

nice avi (;
post #3 of 12
Thread Starter 
Thanks for the response. It's coming up on 3 weeks now but I'll be a little more patient since Grado Labs is in New York and I'm in Hawaii.

You have a nice avatar too!
post #4 of 12
yeah the hawaii part is probably why its taking long for you
post #5 of 12
Have you contacted Grado? Do you know if they have your phones yet? If they have them, send an email asking about the time-lines. A total 3 week turn-around which includes shipping is actually quite quick for any company.
post #6 of 12
I had to have my RS1s recabled last year, sent them in about the beginning of August, got back to me in England last week of september. YMMV.
post #7 of 12
wooden grados are a little bit different. they dont open the chamber if it is too cold. they just wait until it is good to go. i once waited more than 3-4 months for rs-1 repair.
post #8 of 12
Thread Starter 
Wow, 3-4 months? That's pretty nuts, good thing I have the SR-225's to tide me over. I haven't bothered to contact Grado Labs yet because I wouldn't know what to say. "Hi, I have a pair of headphones that I sent in for repair, I have no RMA number and no tracking number, just my address, can you help me?" I know they were delivered on time because I put tracking on the package but I accidentally threw the receipt away so now I don't have it anymore.
post #9 of 12
What happened to you RS-1's?
How old are they?

Just want to know .
Thank you.
post #10 of 12
umm, it took Grado 1 week to fix my SR60, but once fixed it was really fixed.
post #11 of 12

How can it take 3 to 4 months to fix a Grado RS1.  Its been two weeks now for me.  Really hope it doesn't take more than a month.  

I could see it taking a week or two because of the wood and glue aspect of a grado rs1 but couple months is really long. 

post #12 of 12

I'm dealing with a repair incident right now with Grado for my SR325i headphones.  I sent them in at the end of last week and in their e-mail with the mailing instructions, they indicated it would take them 2 weeks to perform the repairs and then the shipping would occur back to me after that.  So, all in all, it should be about 3 weeks total for me based on their estimates.  Then again, I'm only about 230 miles away from Brooklyn, NY.

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