I just had a close inspection on my PFE's and found out the left earpiece is cracked. It's not very visible but it's big enough to get me worried. I heard al those reply's about the great costumerservice Phonak has but I bought mine from the German website (horen mit fiebing?). I send them an email with a question about their repairs so I'm waiting for a reply.
Has anyone else had problems with their PFE's from Fiebing? And if so how did they respond?
I've sent them an e-mail today and let you know their reply.
I prefer to direct contact the manufacture instead of the seller, the manufacture usualy has better support.
I was looking for Phonak customer support e-mail address or telephone number, but can't find it in the PFE manual or anywhere else in the product, only their address and website is there.
In the website, I've used in the past their form, to ask if they sell the PFE in my country Portugal and had no reply. The Email: firstname.lastname@example.org doesnt sound like support.
Anyone knows if this is the e-mail for customer support?