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Phonak Audeo? - Page 148

post #2206 of 2281
Quote:
Originally Posted by faranka View Post
Oh bugger!

I just had a close inspection on my PFE's and found out the left earpiece is cracked. It's not very visible but it's big enough to get me worried. I heard al those reply's about the great costumerservice Phonak has but I bought mine from the German website (horen mit fiebing?). I send them an email with a question about their repairs so I'm waiting for a reply.
Has anyone else had problems with their PFE's from Fiebing? And if so how did they respond?

Cheers,

Frank
Same place where I bought mine.
I've sent them an e-mail today and let you know their reply.

I prefer to direct contact the manufacture instead of the seller, the manufacture usualy has better support.

I was looking for Phonak customer support e-mail address or telephone number, but can't find it in the PFE manual or anywhere else in the product, only their address and website is there.

In the website, I've used in the past their form, to ask if they sell the PFE in my country Portugal and had no reply. The Email: orders@audeo-online.com doesnt sound like support.

Anyone knows if this is the e-mail for customer support?
post #2207 of 2281
Well I didn't got any respons from Fiebing yet but since Bill asked for a PM from the 'cracked PFE owners' I pm'ed him.
I'll keep you guys informed!

Cheers,


Frank
post #2208 of 2281
Well, finally it happened. I broke a filter. A black one. Oddly enough it wasn't the meshy bit in the middle but the outer rim of the meshy bit that came loose. I've changed filters maybe 6 - 8 times now. So just a quick heads up, I was being pretty careful, it can happen easy enough. I mean, they give u spares for this reason...

Only problem is now I have filter 'paranoia' - but not so much a paranoia of breaking them but a paranoia of breaking the filter and not knowing. When I changed from grey - black I noticed they just didn't sound quite right, a bit uncontrolled. As much as I was thinking I should just let sleeping dogs lie, I pulled them out for inspection and there it was. Now everytime something sounds imperfect I automatically think one of the filters isn't fitted correctly or is punctured...

That said, a couple of months on I gotta say I just love these 'phones. Like someone said, its like owning 2 earphones in one. I went back to my SF3s the other day and man, they sounded like an AM radio. Great to here Audeo pay attention to these threads, I mean I basically bought mine on account of how much people at Head-Fi love em (well, most people) and I absolutely agree these are brilliant phones... so keep up the good work Audeo, good customer service + good 'phones = a whole lotta PFEs out in the world...
post #2209 of 2281
I haven't heard from Fiebing yet so i sended a PM to Bill and he's going to replace it. (Y).

BIG THUMBS UP!!!!!
post #2210 of 2281
Quote:
Originally Posted by faranka View Post
I haven't heard from Fiebing yet so i sended a PM to Bill and he's going to replace it. (Y).

BIG THUMBS UP!!!!!
thats how you keep costumers! big thumbs up for the customer service!
post #2211 of 2281
Bill didn't give any reply to me. Had respond any one?
post #2212 of 2281
Quote:
Originally Posted by ulyses View Post
Bill didn't give any reply to me. Had respond any one?
ulyses,

Check you PM. Good news!!!

Bill
post #2213 of 2281
Quote:
Originally Posted by wbrownie View Post
ulyses,

Check you PM. Good news!!!

Bill
Thank you so much Bill. You and Phonak are best.Excellent customer service.
Where can I send my broken pair now, Phonak center or Fiebing?
post #2214 of 2281
Quote:
Originally Posted by dfkt View Post
All these online Flash/Java/etc don't seem too reliable to me, but here's another one that's pretty interesting. Besides testing tones you can create your own Fletcher-Munson equal-loudness contour: Equal loudness contours and audiometry - Test your own hearing
I know this is from a lot of posts ago and this is also sort of off topic but how in the hell is it that I ended up setting high frequencies in this lower than the 1KH mark, I though high frequency was supposed to be hard to hear... is it possible something is wrong with my setup, I will note that my computer is loud and I was unable to use a quiet one for this test.

I have finally finished reading this thread after about 4-5 hours. I am now about 99% sure that I am going to buy these in the next 2 months. That should also be plenty of time to save up some money, also has anyone heard any word on them working on a new version. It appears that this is a very successful product. It looks like I picked the right time to be in the market because the price and performance of this thing looks to be top of the line, just like its sound. Hopefully I will be able to get them and see how they stack up to my DT990s
post #2215 of 2281
No, you are supposed to be able to hear them up to 16khz if you have young ears, a bit less if you have older ears.
post #2216 of 2281
OK, I'm gonna sound like a bit of a philistine here, but although I own a D2, my 8gb Sansa Clip gets used a lot more because I just find it less fiddly and a lot more convenient, I like the sound straight out with no amp / eq etc...

Anyway, I had 256kb OGG files on there, but recently I've reduced them to 160gb OGGs to squeeze on some more songs... so basically, sometimes I really feel I hear the difference with the Phonaks, but sometimes I swear I don't... (atm I use grey filters + foamies, but this changes from time to time)

My question is; what does everyone think is the minimum quality settings for the Phonaks? What do people consider 'transparent' with earphones of this quality?

BTW I encode on the fly from FLACs with mediamonkey, so please don't confuse me as transcoding when I'm encoding, if that makes sense!
post #2217 of 2281
So you didn't convert 256k Vorbis to 160k Vorbis? Good, never convert lossy > lossy.

"Transparency" is very much dependent on the material. Some music sounds good at 90kbps VBR, resampled to 32kHz, other stuff really needs 200kbps VBR. Let your ears be the judge, nobody can decide for you what sounds OK for your ears.
post #2218 of 2281
would it be correct to say that usually the "busier" the music is, the higher the bitrate needs to be.
i have some cello concertos encoded at 160kbps MP3 VBR V0 and this sounds fine to me. to me its not as engaging as lossless but if you're strapped for storage on the go...
i have loads of psy-trance mostly at lower bitrates that also sounds acceptable.
but when i listen to something like Tool's 10,000 days or steve vai's sound theories, i prefer it to be crystal clear so i can hear all the fine, tucked away details of each instrument.
post #2219 of 2281
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post #2220 of 2281
I have trouble keeping filter in the nozzle. they fall off easily. With Shure Olive it is trapped in the plastic tube but with T-130, it can fall out from the tip. I worry it might eventually get into my ear if I keep using T-130 which is more comfortable to me. Anyone have solution. I am thinking using T-100 so the smaller tube will prevent lost of filter and potentially have it get into my ear.
any suggestion?
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