Yeah, where is a CK10 vs. PFE comparison? :P
post #2191 of 2281
3/25/09 at 12:25am
I've had the Black PFE's for about a month and use them daily. No issues yet.
It's a known fact I love the PFE sound, and I have been lucky with my white pair (nary a crack), but it seems time that Phonak step up and maybe recall these black phones, or something. I feel sorry for the folks who bought them overseas. Has Phonak officially admitted there is a QC issue, etc.? Have they investigated the issue, and are replacements holding up? Is Mr. Brown reading this thread? Just curious if the replacement PFEs are staying in one piece. Anyone have two fail (via the infamous cracking?).
My right earpiece seems to have a lower volume than the left.
Is it an ear problem or could there be some sort of channel imbalance on the phones? or is it placebo?
How could I confirm this?
We are indeed following these posts (thread subscription is a nice thing!).
Thanks for all your posts regarding the Audeo PFE!! We are really overwhelmed with the positive response.
With regard to defects, please remember that the Audeo PFE does have a 2 year warranty. Of the thousands of PFEs in use, the defect return rate remains very, very small. We will continue to replace any defective phones as buyers have issues.
We have been very liberal with our return/replacement policies and we intend to continue to focus on providing the best customer service possible.
If you have specific questions or concerns, please send me a PM.
I just had a close inspection on my PFE's and found out the left earpiece is cracked. It's not very visible but it's big enough to get me worried. I heard al those reply's about the great costumerservice Phonak has but I bought mine from the German website (horen mit fiebing?). I send them an email with a question about their repairs so I'm waiting for a reply.
Has anyone else had problems with their PFE's from Fiebing? And if so how did they respond?