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Bad experience with the SA6

post #1 of 19
10/23/08 at 11:50pm
Thread Starter 
I'd like to share my experience with the SA6 and unfortunately is not a good one. The cable has started failing and now the sound from the left channel is completely gone. I have contacted Sleek by email twice and I'm still waiting for an answer. The warranty on the cable has just expired as I found out is only for 90 days which is incredible for a pair of earphones of almost AUS $290. The dealer who sold them to me said he'd try to get a replacement and that he's considering not stocking them again due to the number of problems he had. I have not heard from him again. Now I have a pair of unusable earphones and my only option is to order a cable from the US for a considerable amount of money due to the distance and the exchange rate. I probably order some tips as well and then sell the SA6 as I don't want to go through this calvary again.
It's a real shame as they do sound pretty good but I'd rather go for Sennheiser as I have experienced their after sales service and it's outstanding.
On a final note the earphones have been treated extremely well; I have been a high end hi-fi client for over 25 years and I treat my equipment better than my wife
I hope Sleek will take this as constructive criticism.
Cheers
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post #2 of 19
10/24/08 at 9:48am
Hmmm...I have read quite a few cases of questionable quality of the Sleeks...may prevent me from buying them.

How long did you own them before they went bad?
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post #3 of 19
10/24/08 at 11:24am
Thread Starter 
3 months of very random use. what annoys me the most is that I have had no answer or suggestion for a solution. customer service anyone?
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post #4 of 19
10/24/08 at 11:24am
gerbi,

Please email me personally. jason@sleek-audio.com

The cable issue has been resolved by us and very few units are out there that have this problem. If your email was not answered than I will talk to my crew and see what happened. We have 2 people plus myself that check emails nearly 24/7. I get all my emails directly to my phone.

What you have explained sounds like a defective cable and I have no problem paying the shipping to get a new one out, or contacting the nearest dealer and having them ship it. Who was the dealer that sold it to you?

Regards,

Jason
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post #5 of 19
10/24/08 at 11:30am
I've unfortunately had a a cable failure as well.

That said, Sleek was very clear that they would be replacing my cable when I called them. I'm currently thinking about what I can do to prevent future cable failures. Any ideas Jason?
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post #6 of 19
10/24/08 at 11:32am
Thread Starter 
Thank you Jason.
I've just sent you an e-mail with the details.
Cheers
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post #7 of 19
10/24/08 at 11:44am
As far as I'm concerned as a retailer the way Sleek deals with this issue as always been first class. More over I'm pretty certain that the warranty of the cable is 6 months not 90 days.

As an user now, I have been using a SA6 , 6+ hours a day since it has been release. So far my cable has survived my 16 month old baby girl who doesn't know what gentle means when it come to pulling my in-ear out my brain to get my attention.

I'm not saying that the sleek cable is as heavy duty as some pro custom in ear cable i've seen but It's standard.

I've no doubt that you take better care of your earphones than my kids,so you probably had a bad unit.
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post #8 of 19
10/24/08 at 11:48am
Quote:
Originally Posted by |Fred View Post
I've no doubt that you take better care of your earphones than my kids,so you probably had a bad unit.
That sounds likely in my case. Both the left and right side strain reliefs failed about 3 weeks use. About a week after that the left channel stopped working consitently.
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post #9 of 19
10/24/08 at 12:08pm
Thread Starter 
Quote:
Originally Posted by |Fred View Post
As far as I'm concerned as a retailer the way Sleek deals with this issue as always been first class. More over I'm pretty certain that the warranty of the cable is 6 months not 90 days.
Unfortunately is stated in the manual that the warranty on the cable is only 90 days. I understand that something can go wrong, what I don't like is being ignored. I have emailed Jason in response to his post so I hope the issue can be finally resolved.
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post #10 of 19
10/24/08 at 2:47pm
you are right about the 90 days in the manual my bad, I do not recall why I chose to offer a 6 months it was a self initiative.
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post #11 of 19
10/26/08 at 3:01am
My cable is coming apart where the two wires become one. At the moment I've wrapped that whole divider thing in tape to hold them in. This happened after about 3-4 months of use. I'm in NZ, I bought them from Headphonic in Australia (there's no retailer here).
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post #12 of 19
10/26/08 at 4:05am
"Buckchoi NZ" I'm in NZ as well, just email Jason and include a copy of your Headphonic payment receipt and he will organize something for you.
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post #13 of 19
10/28/08 at 6:45pm
Yea i got the same problem, and i have sent an email yesterday so hopefully i get it resolved soon.
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post #14 of 19
10/28/08 at 11:11pm
Thread Starter 
Quote:
Originally Posted by majurglery View Post
Yea i got the same problem, and i have sent an email yesterday so hopefully i get it resolved soon.
I have sent an email as requested by Jason, sent him a private message as well and I'm still waiting for an aswer...
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post #15 of 19
10/29/08 at 6:56pm
Quote:
Originally Posted by gerbi View Post
I have sent an email as requested by Jason, sent him a private message as well and I'm still waiting for an aswer...
yea so did I, so i dont know whats going on. Ill wait a few days, then ill just buy a new cable
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