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disappointment

post #1 of 3
10/23/08 at 12:47am
Thread Starter 
I placed an order "SR-71A" on Sep. 22th. I waited and waited but it didn't be shipped. In addition, they didn't reply any my e-mails about the shipping date, colors and so on. Finally I told them that I wanted to cancel my order, but no reply. Then, a few days ago, I got a message from them that they shipped my order. What?

AWFUL. Many of my friends who ordered SR-71A on TTVJ said they also couldn't get any replies from Todd and suddenly their order was shipped. I was very disappointed with their support.

Honestly speaking, I will never place an order on TTVJ again.
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post #2 of 3
10/23/08 at 3:41pm
Sorry to hear, Todd has been a great guy to deal with.
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post #3 of 3
10/23/08 at 4:24pm
Hi jaggerQR,

We have responded to all of the e-mails we received and shipped the SR-71A as quickly as we could get them. I did not get or see the e-mail asking for a cancellation of the order but we will take care of it.

You are welcome to return the SR-71A and we will refund you as well as pay for the return shipping. I am very sorry this has happened to you and if there is any way we can make it up we will do it.

Todd
TTVJ – Home of High End Audio Home featuring TTVJ and Apex High Fi Audio products! Providing great products, service, and pricing to our customers
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