I was one of the first to post in this thread way back in September of '08. My C-3's have been going strong this whole time. Still fit well and sound as good as the day I got them. My more recent experience with Alien Ears however, has been more "User Unfriendly" I never thought that I would be able to afford to upgrade to Jerry Harvey JH13's, but I recently found a pair here at head-Fi and decided to get them re-shelled at AE.I opted for a professional set of impressions done at a local Miracle Ear office. The tech was so interested in the whole IEM concept that he offered to do them for free. I paid him anyway. $50.00 His impressions where identical to the ones I made, but I just had to see..I tracked them to the lab and they arrived there on 3/7/12. Start The Clock! There was an error on my original order form and I recieved a PayPal invoice for the cost of a custom color which I cancelled and sent an email to AE to confirm the correct price as well as entering the correct information on the interactive invoice with a note pionting out the error. I never recieved an response to my email to AE. I tried to track the progress on the site but the page would not load. I sent an email to AE asking to confirm arrival and proper form of my impressions and again recieved no response. both through the sites "contact us" page as well as sales@alienears.com. Again no response I then made the mistake of sending my original C-3's to the lab for a re-shell for my friend.. This set shows up on the progress tracking page but still no word about my orginal JH13 reshells. I just sent another email this past Saturday and so far no response. I tried calling this past week but again no return call from the message I left.
Wednesday will be 5 weeks, The outside estimate for return of my order. Apperently, if you are ordering a new set, your turn around time is still pretty fast but re-shells don't make them the same money, so they are placed on the back burner.So far my orders are still within advertised estimates but the lack of customer service response is beyond unacceptable. And to tell us not to bother them for updates because it would make them stop work to check is bunk. You place and order in a tray with a bar code on it and track it each step of they way. In and out of shell pouring, in and out of electronic install, in and out of testing, etc. I don't think we are asking too much for a basic standard of the industry process.
I f and when I finally get my orders back, I'm sorry to say that I won't be using the services of Alien ears in the future. There are just too many other options out there now..
Edited by boomy3555 - 4/9/12 at 4:53pm
