Answer to your guys questions:
Yes they have a lab room where they add liquid acrylic to parts that need "fattening". They use a sort of light to harden it.
They also have grinders to grind down parts that are too thick.
Its pretty simple.
Ive figured out that my right earpiece is too long, which is why it is uncomfortable and pushing down against my ear, which also causes it to pop out from the bottom.
I will tell jeanette this hopefully early next week and ill tell you guys of the results.
Its bad because i just thought maybe it was the canal, but i realised it wasnt, so the guy at ue today was just shaving the canal down and "fattening" the width of it to seal better.
Wow, this was soo wrong. it wasnt that in the first place.
If you thnk about it its impossible for ue to know how to fix your monitors unless you can direct them. This is why i think many people have had to ship them back and forth so many times.
Damn my ue11s have been really modified from its original mold, so im wondering if ue will do another one completely new for me.
They actually advised me to stop until Noy takes a look at it, hes the audiologist there and did my molds in the first place.
They said that they didnt want the new changes to affect my original piece in a bad way.
oh well, this is frustrating, but im willing to deal with this, as the sound quality when i push them in and get a good seal is really something unique.