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HeadRoom Total Bithead problem

post #1 of 7
8/31/08 at 6:12am
Thread Starter 
Hi Guys,

I received a new Total Bithead headphone amplifier 2 days ago and recently noticed something strange.

It seems that the left side is louder than the right side. At first I though it was my hearing, but then I switched around the headphones and I still noticed that the left side of the headphones were louder on my right ear.

Then I thought it was maybe my headphones, but it also didn't seem to be the problem because both my HD-280s and my HD-595s showed the same problem.

Is there anything you guys could suggest that I might be doing wrong or do you think that the headphone amp is defective?

Additional information:
I am currently using the amp through the USB interface under Windows Vista with no batteries.
All the software volume controls are at 100% and the balance on both channels are the same.
Currently I'm using foobaar2000 -> 16bit Dithered -> WASAPI exclusive mode output. I also did try DirectSound with the same results.
Using the onboard soundcard on my laptop with my headphones it seems that the left is the same volume as the right.
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post #2 of 7
8/31/08 at 9:07am
Sounds like your amp is destined for a return trip to Big Sky country - sorry.

The good news, Headroom is a great company to deal with and they'll take good care of you. Give them a call and I'll bet they'll have you up and running right in a week or so.
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post #3 of 7
8/31/08 at 3:36pm
Thread Starter 
Quote:
Sounds like your amp is destined for a return trip to Big Sky country - sorry.

The good news, Headroom is a great company to deal with and they'll take good care of you. Give them a call and I'll bet they'll have you up and running right in a week or so.
Thanks. I will do that,

Hopefully the shipping cost won't be as expensive as it was to get it here in the first place.
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post #4 of 7
8/31/08 at 7:25pm
Quote:
Originally Posted by LithosZA View Post
Thanks. I will do that,

Hopefully the shipping cost won't be as expensive as it was to get it here in the first place.
Chances are that if you contact HeadRoom they may even pick up the cost of your return shipping since the unit was not working correctly from the get go. Have you tried letting it operated for 24 consecutive hours? Sometimes electronic gear needs to run to settle, worth a try if you ask me.
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post #5 of 7
9/2/08 at 9:17pm
Quote:
Originally Posted by LithosZA View Post
Hi Guys,

I received a new Total Bithead headphone amplifier 2 days ago and recently noticed something strange.

It seems that the left side is louder than the right side. At first I though it was my hearing, but then I switched around the headphones and I still noticed that the left side of the headphones were louder on my right ear.

Then I thought it was maybe my headphones, but it also didn't seem to be the problem because both my HD-280s and my HD-595s showed the same problem.

Is there anything you guys could suggest that I might be doing wrong or do you think that the headphone amp is defective?

Additional information:
I am currently using the amp through the USB interface under Windows Vista with no batteries.
All the software volume controls are at 100% and the balance on both channels are the same.
Currently I'm using foobaar2000 -> 16bit Dithered -> WASAPI exclusive mode output. I also did try DirectSound with the same results.
Using the onboard soundcard on my laptop with my headphones it seems that the left is the same volume as the right.
Hello LithosZA,

I am very sorry to hear about the issues with your Total BitHead...

Hmmm, have you tried using the TBH with other computers by any chance? FYI, the Vista platform has indeed had some minor issues with various digital audio interfaces, as explained here:

Windows Vista Forums > Vista Sound Skipping

Please call us or send an email to me asap [jorge@headphone.com]... If the TBH unit proves to be defective in any way, we'll get another one right out to you ASAP!

Cheers,
Jorge
HR Sales/Product Manager
HeadRoom was founded in 1992 & manufactures headphone amps, DACs, and accessories; and sells headphones & related personal audio gear. We offer exceptional products, customer service, & information.
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post #6 of 7
9/13/08 at 8:51am
Thread Starter 
Just a quick update.

I received a replacement amp on Monday and it is working 100%


Great service,
Thanks HeadRoom
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post #7 of 7
9/13/08 at 8:59am

Good customer service warms the cockles of my heart

Nice to hear of a comany that provides top notch customer service! I've always liked Headroom (I have a Total Bithead) and now I like it better.

Cheers!
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