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UE cutting warranty short with new products

post #1 of 6
Thread Starter 
Having just ordered a pair of triple.fis I noticed it came in new packaging (compared to what google image search shows up) it also said it was a ONE year warranty. Initially I thought it was a fake, but I had bought from a reputable UK internet company which advertised the phones as 2 year. Luckily they've agreed to still cover me for 2 years.

However, I've just checked the UE website and it shows the new packaging I have. Also, it states all products are now ONE year. Has this happened recently (Logitech takeover) or has this been around for awhile?
post #2 of 6
Quote:
Originally Posted by xiaoipower View Post
Having just ordered a pair of triple.fis I noticed it came in new packaging (compared to what google image search shows up) it also said it was a ONE year warranty. Initially I thought it was a fake, but I had bought from a reputable UK internet company which advertised the phones as 2 year. Luckily they've agreed to still cover me for 2 years.

However, I've just checked the UE website and it shows the new packaging I have. Also, it states all products are now ONE year. Has this happened recently (Logitech takeover) or has this been around for awhile?
Considering the lead-time for package design, printing, packaging and pipeline stocking, I doubt the decision was related to the Logitech purchase directly, since it was only announced a few days ago. A deal isn't done until it's signed. My guess would be that the lower priced products have a shorter warranty than the higher priced items. But we shall see what unfolds over the next 6 months as the new ownership begins to increase its influence. I just hope that this isn't going to be the end of their high-end custom products that has been the hallmark of their reputation....
post #3 of 6
I sincerely hope not! Their custom products have always been their calling card.
post #4 of 6
too much of a coincidence to not have anything to do with the logitech takeover!
If takeover was on the cards then it could be they jumped rather than wait till were pushed!
2 year rather than 1 year warranty would detract from overall value of the company!
Look at the money mcrosoft had to shell out extending the xbox360 warranty to 3 years!
post #5 of 6
The warranty on the custom line is already one year.
It always struck me as odd that the universals were covered for longer...
post #6 of 6
Quote:
Originally Posted by Nuwidol View Post
The warranty on the custom line is already one year.
It always struck me as odd that the universals were covered for longer...
Probably because it's only 1/4th the cost to replace a universal.
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